Subway — Restaurant in Alliance

I really hate to post this but I had a terrible experience Monday (2 days ago). I really thought about this long and hard. I walked into this location and there were 2 employees. One was filling the chips and the other was behind the counter. I waited a few second for the one to finish in the area where I was to start placing my order. He was nice said I was fine and didn't need to move.

The one behind the counter stood there and looked at me. I said hello. After a moment they said

What can I get for you?

I said I need a foot and a half of Italian herb and cheese bread.

They grabbed a footlong and asked a foot long?

I said a foot and a half.

They stood there and looked at me like I was invisible. I then sighed a bit. I said a foot long and a six inch.

This person actually stood there and rolled their eyes, then turned and got the other bread.

I could feel myself becoming angry so I tried to remain calm and polite.

I asked for both of them to be the "boss" which is a meatball sub with pepperoni and double provolone. I always try to get the questions answered before they are asked. I said they are both the boss with extra sauce on the foot long and light sauce on the 6 inch. The employee put the same amount of sauce on both sandwiches.

They moved the sandwiches down to the cheese and I said instead of provolone shredded cheese. The employee used their hand instead of the scoop that was in the cheese and sparsley placed the cheese across both sandwiches. I asked if it should be double cheese since it is on the sign as 2x provolone?

They employee then stated "no that's not how it works". I said okay, I only asked because the sandwiches were not for me and knew something would be said as to the small amount of cheese.

The person once again rolled their eyes and placed another small amount of cheese on the foot long only. They moved the sandwiches to the vegetable area. I said only black pepper on the footlong. The employee then said "well this is the stupidest sandwich I made in my career".

I really didn't know what to say. I said on the 6 inch tomatoes please. They placed 2 tomatoes on the sandwich. I then asked for a couple more. I could see the attitude when they placed the tomatoes across the sandwich instead of along the side. I forgot to ask for black pepper to be put on it but at that point I can add the pepper to the sandwich myself for my client. I was angry.

The employee then asked me "for here or to go?" I had already said it was not for me but I said to go. They did what they needed to do and stood there. I am assuming they were done ringing me up and I did the cc thing. Then they went to walk away as the receipt printed. I asked for the receipt. They said what? (Nothing but attitude).

I said can I have the receipt? (With attitude). I walked to the door shaking my head grabbed some napkins and went out the door. As I left I could see the 2 employees laughing and looking at me.

I have had lots of positive experiences at other subway locations so I will never go back to this location again. I took a picture of the foot long but forgot to take a picture of the 6 inch before giving it to my client. The food is the food but the service definitely left a bad taste...

So I placed a mobile order using the app for this location as I always do. I went into the restaurant immediately after placing my order because I needed to make small to one of the foot long's. I told them my name for the order they said they didn't have it. So I showed them the charge for $16.49 on my account. The one young girl behind the counter with Blue hair said well their is nothing she can do; I'll have to call corporate and of course I called and they have digital services so I couldn't speak to anyone. She refused to make my sandwiches even though I showed her the charge. She said if the order doesn't come through by midnight the charge would be returned. What happened to good customer service it would have just been easier for her to make my sandwiches instead of getting...

Can only use 1 coupon per order, also the younger boy isn't adding the correct amount of toppings and subways isn't cheap, then he messed up on my order partially and attempted to call them 5 times and noone would answer the phone . I understand there's only 2 employees working at he time being and they are getting very busy wit orders but come on how hard is it when u are literally there in front of them telling them.what u want on your food. One of the worst experiences by far since ordering there . The assistant manager I believe his name is Trevor, not exactly for sure even corrected the young boy nicely as they getting hit wit orders but the young gentleman obviously isn't listening to his boss. Yall pay attention to...