Jimmy John's — Restaurant in Alpharetta

I don't even know where to begin with this location. If I could give 0 stars, I would. Jimmy John's is usually "freaky fast" and their customer service is always great... well not at this location. We ordered our sandwiches (group of 5) 30 minutes before our lunch break started just to make sure we get it in time. 30 mins passed so we figured we'd call just to make sure our order was received and just to get an update. The lady who answered the phone told us it was received and was on it's way. We call back 10 mins later to get an update as our office is RIGHT down the street and she said the driver would be here in 5 minutes. 5 mins passed, no food, nothing. We called multiple times only for the lady to pick up then hang up as she remembers our number on caller ID. So an hour passes at this point, we're just over it and want the order cancelled as we have yet to get our food or any update since they keep hanging up on us. We call back ON A DIFFERENT PHONE just to get through to speak to a manager and finally got ahold of her. She apologized for the inconvenience and stated she'd void the payment (no refund received at this point). SO anyway.. we finally get our food well OVER AN HOUR LATER and get this..... the orders were wrong. They forget a drink. They forget condiments. And our sandwiches are soggy. So we call back over only for the MANAGER to put us on hold and never get back to us. WOULD NEVER RECOMMEND THIS LOCATION TO ANYONE EVER!!!!!!!!!!!! DONT MARKET 'FREAKY FAST' AND BE FREAKY SLOWWWWW AND JUST OUTRIGHT RUDE! This location makes this franchise look awful.... UPDATE: A WEEK LATER.... We still have not received the refund. We contacted corporate regarding the refund and they have no record of It...... TYPICAL!!! TRUST ME DONT WASTE YOUR TIME ON...

I ordered a BLT with cheese yesterday & you know they extra for cheese. Anyways they forgot to put the cheese on I called and they said come in tomorrow and we’ll fix that for you and I said thank you do you need anymore information and she said no you’re good just come in tomorrow! I went in today to the same jimmy johns that messed up my sub the day before and told them “hey I called yesterday you, you guys forgot cheese” they seemed very confused and kept telling me nobody here knows about that. Long story short no matter what you guys should’ve helped me out as a loyal customer of jimmy johns! This JJ shop on Main Street has the WORST customer service and the women there are very rude and distasteful. ITS JUST A SUB YOU EITHER HELP YOUR CUSTOMERS OR LOSE YOUR CUSTOMERS. Please fix you customer...

Worst customer service I’ve experienced! I have been a customer since I moved to GA in 2012. This is the first time I have ever ordered from this location & I won’t ever again! They made me wait over 30 mins to get my order bc they had another order from my company come in. Yet charged each of us $4.99 for delivery!!! Then laughed when I call explaining my concerns!! I will be sharing this on my social media Food review page as well! Hey a little kindness & understanding could have saved...