Dutch Bros Coffee — Restaurant in Amarillo

I went to get a coffee at 6:20ish and my drink was made and just sitting there while she took another order on drive thru and made his drink and then after handed me mine so I was already waiting for a person who showed up after me while my coffee was just sitting on the counter made already but when she finally brought me the coffee I had a lil blob of soft top seeing how yall charge a whole extra dollar I expect more than that and when I asked she had attitude saying “it’ll be a couple mins” by the time she gave me the soft top she couldn’t even fix my drink she gave me another little BLOB of it in a separate cup that I had to do myself I find that ridiculous and ya’ll need to learn how to make a drink and control ya’ll attitude when I ask to fix...

Fast and nice service. There were only a few cars ahead of us in the drive thru when we pulled up which was surprising for a Dutch bros, but even so we got through incredibly fast. We ordered our drinks at the window and by the time we were done paying they handed our drinks to us! We worried that maybe the drinks wouldn’t be good because they were rushed but luckily that wasn’t the case. We ordered a jelly donut blended freeze and a hazelnut truffle hot chocolate, both delicious. Both staff members we interacted with were very friendly. We were just passing through Amarillo for the night but if we ever happen to be passing through again in the future we would like to stop here again, so hope the high quality of this location...

Love Dutch but the speed and customer service here is lacking. Walked up to the window and waited over 15 minutes for one drink. Knocked on the window and employees looked at my and another lady waiting and ignored us. Finally the third time employee came over called Omar. Asked for the GMs card and never gave it to me. He was rude and said they can’t my drink until everyone in the drive through is taking care of. I told him the entire drive through had cycled and still no drink. I lady in a black expedition pulled up after me waiting for 5 minutes and she was exiting with her order already. If you forgot to make my order just be honest and don’t make...