Jimmy John's — Restaurant in Amarillo

This particular Jimmy John's is by owners who only care about their bottom dollar. This store (Amarillo's Sonsy) since it has opened management has shared with me but this store has turned over over 300 employees. After an attempt at being employed there I quickly understood why.

I like to think I am a nice person who is easy to get along with. I made my effort to make sure to be extra courteous nice and friendly to all staff there. It didn't take me long to have good relations with nearly every employee there. Even the most discouraged which they definitely had there. But there was one person in particular I could just not get a nice repore with, and that was one of the owners.

Every day that I came in I did make it an honest effort to say a friendly hello to the owner who always works what I call the money shift, or is only there until he can get the bank drop from lunch. Then I never see him for the rest of the day. but I could never get what I felt was a friendly response enough that he cares for his employees. His responses were very dry and even one day he stated he barely wanted to be there.

it is here where I understood where the high turnover ratio for this particular Jimmy John's is so high and the employees leave. Good employees are actually hard to find and when you find them you definitely want to keep them so why this person decided to never have good relationships with his employees I never understood. Isn't it not in their best interest to do so? A happy employees does make a happy worker and therefore will do better for your business. I guess this particular gentleman does not care to employ those simple tactics and chooses to employ lots of people because I guess he enjoys firing them. This person definitely gotta kick out of having some kind of power over someone when I told him it was definitely clear he does not care about his employees. It definitely shows by how he schedules. His only response, ways to quickly get rid of me and mess with my money. What he doesn't understand is he only proved my point for me. This was a person who didn't care to try to understand or even try to resolve. I think this person definitely just cares about his bottom dollar, definitely does not care and treat his employees with respect or dignity. I have heard time and time again the employees complain about how ownership does not care and that's why people just leave.

Well I had experienced this first-hand and let me tell you if you are thinking about employment at this establishment you will be miserable and treated horrible. The fact that they have such a high turnover ratio should tell you about the ownership. This may be why the reviews for this particular Jimmy John's reviews are so low. It is in my opinion that the ownership definitely needs to practice having better relations with their employees, this will create good hard working employees, happier customers, and a better establishmentin the end.

I think this owner needs to take some notes from Chick-fil-A. But I don't think he will, he definitely doesn't care about people it shows so much by how he treated his employees the short time...

My wife and I are from El Paso, and we eat Jimmy John's there at least twice a week. My wife the #2 slim combo, and myself the square whole wheat BLT combo. We ABSOLUTELY love it, and love the service as well. My son just started at WTAMU in Canyon, and we come visit every two weeks. So naturally we decided to stay at a hotel just down the street from the local JJ's.

I called to place an order today and I tell Jaylyn that I want to place an order for delivery. She asks for the address, and I let her know that I don't know it, but I'm at the Country Inn & Suites half a block away. She tells me again that she needs the address, and I again let her know that I don't have it, but that we're just next door. Now there is nothing but silence on the line, and when I get to the point where it seems as though she hung up on me, I say Hello? and she said very sarcastically, "I'm Here, I'm still waiting For The Address." So I tell her, "Look, I'm from out of town and I don't have it." So now she gets Super Rude and tells me, "Well I'm not going to take your order until you find it!"

So I ask for a manager, and Chris comes on the line. I explained what happened, and all he can do is start laughing at me. I asked him what was so funny, and he tells me, "She knows better than that, don't worry about it, I'll take your order."

Here's the deal : a) Yes, she should know better, and should have better customer service skills. If she doesn't, then Chris, it's your job to teach her, and to monitor the type of service she is providing. (Management Failure ) b)When a customer has a complaint Chris, listen to the issue, acknowledge it, and solve it. (Preferably without laughing at the customer who is obviously pissed off) 2nd Management Failure Finally, don't wait to get serious about helping or resolving the issue until the point that the customer asks for the owner's name (Charles) and let's you know that there will be a follow up phone call to make sure that this gets fixed! (3rd Management Failure) So that we're clear, FREE FOOD does not solve the world's problems. I trained Customer Service for State Farm for over 15 years, I can buy my own meals, what I want is great service, that's YOUR JOB Chris!

Chris, your employees are there to work for you and to take care of customers, they are not your friends at work where they expect you to laugh off their mistakes. If you have friendships with them outside of work, fine, as long as it is understood that they need to conduct themselves a certain way while at work, and clearly you have not set that expectation. Blame also rests with Charles for allowing you to create this environment. Don't tell me this isn't the case, because then Jaylyn would never have spoken to me the way she did and set all of this in motion.

So Chris/Charles, you have your work cut out for you if your goal is to be the best at...

Terrible customer service experience when I came in for dinner. I walked from my hotel and ordered a sandwich with chips and my initial exchange went fine. When I got back to my room to eat, the chips were soggy and I immediately went back to exchange the bag for another one. At the moment I didn't think it was a big deal, maybe water got into the bag somehow, and I'll just exchange them for another. However, when I asked if I could get another bag, the night manager on duty told me I could buy another bag but he would not exchange them since they were already open. After a few mins of back and forth he told me to go ahead and take a bag. No apology for the bad bag of chips or inconvenience. He just made me feel like I was trying to scam them or something. I could understand if I ate most of the bag or came back way later (I was gone five mins) but that was not the case. He was just very rude and not very open to hearing why I wasn't happy with a soggy bag of chips. I like Jimmy Johns but I won't go back to...