Papa Johns Pizza — Restaurant in Amarillo

My husband is on duty with his job and called for delivery. All he ordered was a basic pepp pizza and wings. The woman who took the order obviosly wasn't listening b/c he had to repeat himself over and over. Then she didn't even asked how he was paying. He had to tell her it was credit card. He basically had to do her job for her while on the phone as a customer. Then an hour and a half later (when they said his order would only take 45 mins) he called back up there to see where his order was. He was on hold for over 5 mins. Finally when he did speak to someone they told him the person who took his order put it down as carry out not delivery. So he had to get out of uniform into civilian clothes to go and pick it up. I was livid as we have a 2 yr old who was also waiting on this food. So I called up there only to be put on hold multiple times. Finally got to speak to the "manager" who sounded 12 and also gave excuses blaming other people as to what happened with his order. That is not very business like as a manager. Your supposed to apologize and fix the situation. Then she told me they wouldn't charge us for the order which was over $20.00 and come to find out they still charged us. I see I am going to have to go up there and talk to someone else about this as the experience with them was horrible. Never again ordering from them. La Bella pizza has better pizza and customer...

I pulled up Papa John's on Google and it said they were open till 10. I got there at 945 and the open sign was off, they were obviously closing. I just needed a couple of their ready made salads and thought they might still sell them since they are ready to go. I opened the door and the manager (I presume) yelled that they were closed. I asked if they could sell a couple of their ready salads and she said no. I threw my hands up and asked what happened to closing at 10? I walked to my car and she came out yelling at me again "did you really just flip us off because I said we were closed?" I told her I didn't flip them off, I threw my hands up and asked what happened to closing at 10. She pointed to a handwritten sign on the window with different hours. That said they close at 940. (940? - weird) I told her they needed to update their hours on their Google listing. She was just incredibly hateful to me. I didn't even flip her off for her to come out confronting me and being hateful. I don't know how she has a job in...

Good nice people. Horrible pizza. I couldn't figure out how to give less than a star. But it is bad enough that after forcing myself to finish my plate. I just decided to throw it in the garbage. Greasy is the best I can say. If you're going to have terrible crust, then you must have great toppings and seasoning. I don't want any free pizza, I suppose the best thing would be a complete refund. I know that won't happen. So I am simply saying this so some other person is having a pizza craving, and want a great pizza, then the last thing you should ever consider doing is Papa Johns. Get yourself a cheap microwave pizza, it will be at least as good. I am sorry to have had to post this. This is the first time I have ever given an evaluation of any product. Please understand, that the people are nice...