Domino's Pizza — Restaurant in Ames

We came from out of state to the university of Iowa with our sick horse. We ordered pizza at 1230 for the staff at the university and one pizza for ourselves to be delivered, it's a gated area at the large animal eqine so I asked them to call me when they arrived with our 6 pizzas. 2pm comes I call and they say they were delivered, I never got them they left them somewhere supposedly but not here. They re-made them after the person on the phone was rude with me a if this was my fault, when the delivery girl arrived she was rude and yelled obscene things as she drove away....obviously forgetting it's a gated area then had to wait to be let out while we stood holding our pizza. Mind you we paid over the phone and added a tip already... wow!!! Customer service needs to be improved... not the impression you should be giving on the phone...

Didn't send the salad. Driver said he would return with the salad but never did. Another group had also put in a separate order. They were missing items from their order too. I know it was within an hour of close but if you take an order and you take payment for the order then you should make sure you send out the entire order with the driver. If you are the driver and say you will return with the missing order, you need to return. Very unhappy with the service. Will reach out to Corporate as well. I wish I could take back the tip and cancel the order. Heads up if you place an order check the order when the driver arrives and if it is wrong, have them call the store before they leave. Better yet, pay in cash. Then if it happens, only pay for what you received and don't...

Love Domino's, hate this store specifically. I like to mobile order because you can earn free pizza but the app doesn't let you change the store you order from so I'm stuck with them. If you decide to use the app to order delivery and see "Christian is preparing your food" then expect your order to get canceled. I've ordered from this location countless times, usually without any problem, that is unless Christian is working. This is 2 weekends in a row that he's canceled my order. Manager definitely needs to do something about it or corporate needs to step in because it's ridiculous that an employee can cancel as many orders as they want with no explanation and without...