Jimmy John's — Restaurant in Amherst

Sitting in the drive thru waiting bcuz I asked how my order of 3 combo sandwiches can total $47. After sitting probably 15 minutes, she finally opened the window and said ok $41.04. Never mind why it was off initially, but how again does $10 meals x 3 = $41.04 So after much conversation back and forth between the woman who originally took the order, and the other person who came up to try and re-ring everything apparently, they said well you ordered a gigantic sandwich which is $15. I never ordered a gigantic sandwich. I didn’t even know Jimmy John’s did that. I paid bcuz I had somewhere to be and didn’t want to spend 20 minutes in the drive thru. So I asked well next time we order, are we supposed to say “not gigantic”?? They kinda shrugged their shoulders and said idk. Then closed the windows. So my husband said I’m not eating this gigantic sandwich that I didn’t order and went inside to return it. He was met by a friendly employee but then the same two from the window were less friendly and only said “it’s voided”. He asked for a receipt and they said they couldn’t provide one. I don’t know what changed here at this location. It wasn’t like this a month ago.

And - if it were me working there, I would have said “oh sorry my mistake you obviously didn’t order that sandwich let me credit your card for the difference or just credit the sandwich and say thanks keep the sandwich and we hope to see you again” and get the person on their way. Definitely not what happened today. Not sure who is making these...

I have never had a problem with this location however; the experience tonight was a little different. First off they asked my husband if he wanted chips or a cookie with his meal and he said yeah a chocolate chip cookie. Well, they never gave him the cookie and when he went to tell them, they gave him a hard time, the proceeded to have attitude and tosses the cookie on the counter. Then one of the employees went to refill toilet paper in one of the bathrooms and I saw him throwing the toilet paper in the air against the wall. I’m sorry but I’m really not wanting to use the toilet paper when I wipe seeing I’m a female and are more susceptible to infections, very disgusting and I probably won’t be dining in this location again or at...

I ordered 2 club lulu’s, one for my husband and the other for my daughter, 1 giant sized and the other regular sized. My husband noticed that the bacon wasn’t right and stopped eating his sandwich. He opened both his and my daughter’s sandwich and the bacon looked gray brown like it was expired and bad!!!! The bacon doesn’t look like good bacon. You may want to check into the fresh quality that is being put onto people’s sandwiches. Unfortunately I don’t think we will be a repeat customer. Prayers for anyone who takes the risk eating...