Papa Johns Pizza — Restaurant in Amherst

Been to this location several times and never had a problem until on March 4th 2021, I placed an order for the Medium Crust Hawaiian BBQ Chicken with pineapple pizza without bacon cooked well done. I get home to find that I have bacon / Canadian bacon on my pizza. So I called over to Papa John's located at 2271 Kresge Dr. , Amherst and the person who made it was trying to tell me that bacon comes on it, but you are given the opinion not to have bacon on it and that is the way I ordered it, no bacon. So my spouse took over the phone call and requested to speak to the manager or boss and was transfer to Mike , who claimed to be manager/boss spoke with my spouse and promised that we would have the pizza remade and my spouse asked/requested for it to be delivered and Mike took our address and stated/ that within 20 min's to half hour, we would have our pizza delivered. Well from 8:30 pm to 10:00 pm , we still don't have our pizza and they close at 10pm. When we tried to call around 9:50 pm , they kept on hanging up on us. I will be requesting my money back. People, CHECK YOUR ORDERS PRIOR TO LEAVING. 07 23 24 I will say, they are making the food better, I haven't had any other situations since...

I ordered through the app. I recieved friendly and very prompt service. The delivery driver was super friendly. Even though he was masked up due to covid, (which I am very appreciative of) you could tell he was smiling underneath.

And no joke, I saw the delivery man hustle up to my door like he was carrying a VIP top secret package. He thanked me twice!! I want to thank him for the great job he did and thanks for working in the unusual times we are in.

The food was hot and fresh and was some of the best Papa John's I have had! Good ratio of sauce, cheese and toppings. All around great experience. You can tell that the people at the Amherst Papa John's location really care about producing quality pizza and its apparent they care abour their customers!!...

I usually always order from Papa John’s because we love the quality and “used” to love the service. Last two times I have ordered the pizza has been longer and longer to deliver. Today I ordered at 7:55pm online and app says delivery est 8:30-840. 8:45 comes and order says delivered.. I call at 8:50 and they said driver left 9pm comes and I call again... they said sorry they busy and there was one more order to deliver... long story and pizza delivered cold at 9:20pm... I am very unhappy with the...