Dream Hookah Lounge — Restaurant in Anaheim

I regret to say that my visit to the hokkah lounge was marked by a disappointingly negative experience, primarily due to the subpar customer service. The encounter left a lot to be desired, and unfortunately, it's not a place I can recommend.

Not safe here the guy was using abusive language in arabic he didn't knew that i speak arabic

Also refuse to refund for the hokkah never arrived

From the moment I walked in, it was evident that the staff were not particularly attentive or welcoming. The lack of acknowledgment made me feel like an afterthought rather than a valued customer. As I settled in, I observed that the service remained consistently lackluster. Requests for assistance were met with disinterested glances and slow responses.

What truly exacerbated the situation was the tone and demeanor of the front guy. The dismissive attitude, coupled with a noticeable lack of patience, indicated a significant gap in customer service training. It's disheartening when simple inquiries are met with irritation, rather than a willingness to assist.

In any establishment, communication is key, and it's unfortunate that this hokkah lounge fell short in this regard. It's difficult to overlook the fact that the staff's interactions left a sour taste, overshadowing the otherwise appealing ambiance and offerings. A successful establishment not only provides quality products but also ensures that the entire experience is positive, from the moment customers walk in until they leave.

my visit to the hokkah lounge was a stark reminder of the impact customer service can have on one's overall perception of a place. While the lounge may boast an appealing atmosphere and a variety of offerings, these factors are diminished by the inadequate service. I hope that the management takes this feedback constructively and strives to improve their customer service, ensuring that future patrons receive the attention and respect they...

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The lounge itself is good. The workers and atmosphere is great. Malik, Charles, Carlos and all the other workers do an amazing job.

Reason I give it 1 star is because of the "Manager" Dean. He has probably the worst attitude I've ever seen in any business I've been to. He yells at his workers and at some customers in front of other customers. When he has his little "car meet" he forces people... especially his paying customers to move their car or else he'll get them towed. He has no RESPECT for anyone. Don't trust his smile, cause I'm sure it's a fake smile for "business". Also, on Fridays and Saturdays during DJ night, even if you've been at the lounge for a certain amount of hours, once the DJs show up, he'll remove you from your spot so others can take it. Finally, if you get on his bad side, he'll ban you for "his...