Panera Bread — Restaurant in Anderson Township

My family and I went for a quick tea and snack today. It was lunch time and understandably busy. When we were called over to the counter to place our order, I said I would like two cinnamon rolls and one blueberry muffin for here, and three large cups for tea. I asked if our cinnamon rolls could be warmed, to which I was told “There’s a microwave over there” very condescendingly. Another worker told the cashier that she would warm them, as she does often and the cashier said “No! They can do it themselves, they don’t need to be lazy.” I was pretty embarrassed at this point, so I just wanted to take my food and go. Then when the food was ready to pick up I was asked “Do you really need three plates?” Which I did need. I took the food and microwaved it. I then asked for some silverware as cinnamon rolls can be messy, and the lady at the counter handing out orders asked my name, I told her my first name. She said I wasn’t on the list of for here orders... which was because I got my things at the bakery counter. All in all it was the WORST Panera experience I have ever had. We are fairly loyal customers to the Eastgate and Anderson locations and this was probably my last trip to the Anderson location for...

Frequented this place for many years. After last 3 visits, I won't be back. Large splinter of wood in broccoli cheese soup Scone had white shard of plastic and shards of metal (seemed thicker than standard aluminum foil) on bottom Mediterranean salad was inedible. Greens were like rubber Place is dirty, fireplace is never on, some staff member (including manager) is always yelling/shouting. Ambiance sucks. Wait times are insane, even outside of meal-time rushes. Waits were so long during this last trip that the manager was handing out free baked goods. While only the manager and one other staff member were making food, 2 teenage Panera workers sat in the dining room surfing their phones, 2 workers manned registers that had no customers, 1 worker lazily swept the floor while the manager made eye rolls and sarcastic comments to indicate she didn't trust him with any other task, 1 worker slowly disassembled the coffee carafes and wiped the surrounding counters. This in addition to multiple workers behind the scenes. Yet the few customers Panera did have, waited 20+ minutes for food. Food prep workers...

First of all I really like some of their sandwiches and the prices I think are still pretty good. The problem with the store lies in its service and the training of its staff. Often when you do a carryout order they are misspelled they'll give you the wrong sandwich or they're various items missing and while they do make an effort to fix these things if you don't check your order and you drive all the way home you're faced with a dilemma. Secondly I have the Panera app and I have some Paneta gift cards stored on the Panera app; I tried to use one of them ** but, there appears to be no way that you can access the pin number in order to use the gift card. Now it may be possible but no one at this Panera store knew how to do it which doesn't indicate that they're well trained. That or the app is in dire need of an update. You would also think that the Panera app would store a barcode that they could scan at the register. No! in fact they have to type in the number manually and those numbers are rather small there's no way to enlarge them using the app frankly it's ridiculous. A few easy fixes and this could be a much...