Tropical Smoothie Cafe — Restaurant in Anderson Township

Went to get the Peanut Paradise smoothie after a run, intentionally for the extra protein this smoothie has. My husband also wanted a chocolate/peanut butter/banana smoothie and simply asked while ordering at the speaker if they had an item like this as I was unfamiliar with their full menu. They told me to pull up to the window to clarify. I repeated my order, they repeated it back. I was given a Peanut Butter Cup smoothie for my husband but I was given a paradise punch, which was pink and I knew from the color this was incorrect. I mentioned I said a Peanut Paradise drink as I’ve had this before, I intentionally want it for the protein and said I wanted whey protein when ordering at the speaker. They said “I asked you and you said paradise punch”. No offer to fix the mistake - just said I said it wrong and no correction. I proceeded to leave and deal with my far more sugary smoothie and 0 protein despite...

I ordered an online delivery order that was delivered by door dash. The order was incomplete and we were missing an $8 sandwich. I called the store and the manager refused to make it right… even though the employee who answered the phone even knew what was missing from my order without me telling her. The manager said I ordered though a third party and it needed to be resolved through them. While I understand the nature of the third party piece I also know that a) it is also the responsibility of the restaurant to produce a complete order for pick up and b) that the cost to the restaurant for allowing me to pick up an extra sandwich (or the one that was potentially already made) or to refund me is minimal in the interest of good customer service. Easy decision… no longer a tropical smoothie customer. I am very familiar with the food service industry and can happily patronize...

I went inside the restaurant. There wasn't anyone inside or in drive-thru. I ordered a smoothie and salad. I received my smoothie and then waited 15 minutes for my salad. A couple cars went through drive thru. They took care of them first. The guy handed me the bag of food. I told him I didn't order a wrap I ordered the salad. He questioned me and the manager. It only took the guy a few minutes to make my salad. The manager didn't have a care in the world that a customer was standing there for 15 minutes waiting. He was focused on getting the smoothies made, cleaning out the fruit containers and rinsing the blenders. They...