McDonald's — Restaurant in Anderson

This is, by far, the worst McDonald's in the restaurant's storied history. The real pity here is that Google does not allow for a zero star review. I would have given this outpost of awfulness negative five stars if possible, and that, dear reader, would be extremely generous. Apparently, the expectation of receiving all the food one orders and for it to be prepared properly and fully cooked is asking too much. Alas, this was a cosmic joke on an epic scale - an exercise in the absurd.

Where to begin? How about simply placing the order. That in itself was a herculean endeavor. Despite enunciating, speaking loudly and even restating my order needs when necessary, this still was not achieved as desired. Thrice I stated that I needed a Bic Mac meal with a side of extra Mac sauce. This seemed to be too challenging. Thrice the employee taking my order entered it into the register as having NO sauce. Sigh. I was assured that it would be corrected when my food was expedited. That, friends, was a lie. Luckily my wife insisted on checking the bag before we departed. There was, shockingly, no sauce on the sandwich and no extra sauce in a container as a side. I asked for this to be corrected, and the "corrected" burger was a Big Mac, all right, but it was sans special sauce, lettuce, cheese, pickles and onions. On the third attempt, it was finally right. Hallelujah!

Meanwhile, the fries were beginning to become as the poor little matchstick girl- colder and colder, headed for a heart-breaking end.

Additionally, aside from the Big Mac guffaw, we discovered that neither the 6 nor 10 piece nuggets we had ordered had been given to us. We had to wait further. The hot mustard sauce request was translated as hot buffalo. Madness!

Meanwhile, the fries were beginning to cool as the heart of a jaded lover. Swift and harsh.

Before our final departure, my lovely and eagle-eyed wife noted that her side salad was mysteriously nowhere to be seen. Upon reviewing the receipt, this had been lost to the ages, and NOT rung up. No problem, I simply, and happily, paid for it. What I paid for was, in this case, a side of contrition.

I might note that at this time (aside from another mention of those poor fries drifting ever further into arctic oblivion like Franklin's doomed expedition) our total visit had come to a total of 25 minutes. Over one quarter of an hour. Unacceptable.

The final missing item was a McFlurry that we had ordered as a drink substitute for the Big Mac meal. This is not an issue for other McD's and I fully expect an upcharge for this. Not here. Here, this was a task akin to parting the red seas. Again, I had to nearly pull teeth to get this in my tired, hungry and near hopeless hands.

At last. Oh, dear sweet lord, at last (after one half of an hour) did we find deliverance in the blissful release of FINALLY leaving this food service nightmare and arriving home to eat our meal. Mind you, I also had 3 small kids in the back of the vehicle who wanted nothing more than to eat their nuggets, burgers and fries and stretch their hungry and confused little legs and eat in the comfort of our own home. Poor, sweet children- how I failed you by bringing you to this place, this hell, this drive-thru disappointment. Forgive me, and oh, how this place should have apologized as well. Nay, fair reader, nay. We received not even a hint of regret, no simple "sorry for your wait" for this insanity. We were met with, at best, apathy and, at worst, slight anger and irritation from this uncaring and unprofessional crew.

One would think this ordeal would be over at this point and we would have arrived safely home and eaten, becoming full and content with our food. I wish. Oh, for a genie to grant this simple wish. The fries were under-cooked, the salad full of wilted lettuce and the DOUBLE QP w/cheese I ordered was in fact a SINGLE placed in a double box. Deceivers. Charlatans!

McDonald's, you have failed me. More disappointingly, you have failed yourself and besmirched the good name of a somewhat decent fast food restaurant....

Had an obvious newbie running the counter. When we began ordering, my partner asked the kid to tell him the price of a double cheeseburger meal, to which the kid responded by staring at the register perplexed for a few minutes, mumbling the word cheeseburger very audioably, then asking if he wanted "a cheeseburger meal... a cheeseburger cheeseburger meal, size medium". We reminded him that we wanted the price first, and he once again grew a look of confusion on his face. Another worker, im assuming by the quality of her customer service persona, came to his rescue, helping him to correctly punch in the meal and tell us the price, all the while still somehow managing to severely overuse the word "cheeseburger" while working register at a mcdonalds ((which i have to admit is sorta impressive)). The manager leaves and we tell the kid we want two of the meals, one as is, and the other plain, but with extra pickles. Once more alone and bewildered, we end up having to explain that yes, i still want the burger patty and cheese - the things that constitute it being deemed a cheeseburger - not just a bunch of pickles in a bun. At this point in the order i had to physically walk away from the counter, leaving my partner to finish the order because the kid has said cheeseburger about a total of fiften times in a five minute span and the knee jerk reaction to burst out laughing has become too overpowering and i feel bad laughing in this kids face and likely confusing him further, as he didnt seem to realize he was doing anything unusual. We recieved our drink cups late, only after having to request them after the lady manager had brought out or food, and my extra pickle request produced a mere two chips... But neither of us could muster up the gusto to go say anything about it. All in all, 10/10 would go...

Horrible service! Has been the three years I’ve lived in Anderson and I’ve had enough. I’ll drive to the other side of town from now on. My son has autism and has a rountine everyday of wanting a happy meal and fries. So I am a frequent customer and spend more than I should here. No more. My experience today was it. The drive through line wasn’t long but I still waited 15 minutes for a happy meal. I wasn’t the only one unhappy with the wait. Several cars got out of line while I was there also. I ordered a happy meal for a boy. And after I paid and get the meal I see I received a girl toy. I asked for an exchange and was told they didn’t have any boys ones and the lady started to close the window. She wanted no part of helping me. I asked her why couldn’t I be told when I ordered that there was no boy toys available. I could have cancelled and went elsewhere. She ignored me and said they didn’t have any again like I didn’t hear her the first time. This is the first time either. I’ve gotten no toy , no drink. Messed up orders. Every single time.

This occasion his meal was also wrong on top of the wrong toy. I pulled around to walk in and get the right meal and there was no one at the counter. Everyone was in the back and the woman at the drive through window refused to turn around or even acknowledge me so I left with no help.

Then I tried to call and speak to a manager to be told she was in a meeting to call back. No offer to help me any way they could or ask what happened. Just bye and hung up. I did call back an hour later and was told again she was in a meeting. I asked how the meeting would be because I called an hour previously and was told the same thing. She then told me that it was interviews and she wouldn’t be available for hours probably. And again a bye and hung up....