Gati Thai Bistro — Restaurant in Andover

NOT THE SAME since they moved. Oh? You didn't know they moved? Well neither did we when we called in our order! And did I mention we weren't told the new address? We drove to the usual spot to pick up our order, only to find a sign on they door they had moved and listed the new (incorrect) address, because it said Main St, but they're on NORTH Main St which is apparently the opposite direction. I made a call and was given the correct address and off we go to the 'new spot'. Driving around the plaza we CANNOT find the place, and I made another call asking 'where are you?!' "We are inside the restaurant Sweet Thai Basil". I ask 'why didn't you tell me that before? How are we supposed to know that?!' She apologized and into Sweet Thai Basil I went to pick up my Gati Thai food. (believe me I KNOW it's confusing). Finally got our food (half hour later) and home we went. Here comes the worst part...the food is NOT the same! My favorite soup was so salty it was inedible...not exaggerating here. Pad Thai, and Pad See Ew tasted nothing like they used to. Just 2 noodle dishes, that we ate, but had no ring of the dishes we ordered. Even the sauce for the dumplings changed, and not for the better. The dumplings were still good, but now we are ISO good Thai food again. SOOOOO...

Went in at 8:10pm and the first words out of the girls mouth on walk in was we close at 9 wich is understandable, but someone came in after me and my partner and not to sound racist but was of Asian ethnicity was seated by the same woman but not told that they close at 9 and this is unfortunate cause they are a good restaurant with good food but will treat people differently. To add to this we had left by 8:57pm and our to go soup order was wrong so we returned it and did confront the girl at the desk about the situation and her reply was thanks for your feed back. Extremely rude wich is the reason for the 1 star they need to put someone in place at the front counter that can treat people properly no matter what time or reason they come into the establishment. You own a business if your running it to the point where you do not accept walk in done in customers at a certain time post that on your cite otherwise treat your customers with respect, and don’t push them off like you don’t care. I honestly would never return again to gati for this simple reason and have been ordering and going there during mid day hours and never been spoken to like that before by anyone while I’m there but I’m sad to say this will be my last time at...

Food was superb but had a very flawed pick up experience. Walked in to get takeout and 2 bags were on the counter. I did glance at the name on the bag I could see and it wasn’t mine. Staff member behind said counter then proceeded to ignore me. I said I was here to collect takeout and gave my name to which he responded “will be a few mins”. So I duly waited. 5 mins went by. Then out of curiosity I moved one of the bags on the counter to reveal the second one. You’ve guessed it, it was my food!! I was literally just standing around while it went cold. Mildly irritated at this point, a second member of staff comes out, I explain this is my food and I’m just going to go. That staff member tells me no (seriously?) and dashes off to get someone else. A third staff member comes out, finally granting me permission to take my food (that I’d paid for online by the way) No 5 mins isn’t the end of the world, but you have one job when someone picks up food... hand them the food. Seriously. That’s it. It shouldn’t have been that hard and I shouldn’t have needed to interact with half the employees to just grab food that was sitting on...