Cinnabon — Restaurant in Ann Arbor

This cinnabon is hit or miss. We bought 2 cinnabons on our way out of yhe mall and didn't open them until we were in the car. They were super crispy but we were already on our way. I emailed customer service and they just apologized and said ththey'give the store feedback instead of offereing to replace them. Then i called their customer service and they said since they are independently owned I'd need to call the store. When I did a guy named Chris answered and I could already tell by his tone he wasn't about to make it right. When I told him the story he asked if I had the receipt which I didn't but had the transaction on my bank statement and the card I bought it with. He said he can't just give away free cinnabon or money ( although I didn't ask for money ) like it was going to bankrupt them. So no solutions that's how much they value...

This location recently reopened in Briarwood Mall. Have been there 3 times and am sad to say it's completely unreliable. The first time I walked up, they insisted that they weren't open and just setting up, despite having rolls in the pan ready to go. The second time was actually great, got a roll with no problems. This last time, I waited in line for 10+ minutes just to be told, after my total was displayed on the screen, that they weren't supposed to sell any more. When I asked if everyone else had gotten one, the cashier replied, "Well, yeah, but only because I totally forgot that I wasn't supposed to sell any more." So again, no cinnamon roll. I'm not going back - I'll find a location that actually sells me what I went for. One out of three times isn't enough to keep going back for...

WORST EXPERIENCE EVER!! I will be calling corporate on Monday!! Ashley the manager was very rude. I waited a while for my order and then asked whose orders are these that she placed on counter? Ashley shrugged. Then moments later tried to hand me the fist bag that had been sitting for a long period of time. Since my order was now cold due to sitting there and already asking if I could get a fresh one Ashley informed me that I could not and continued with an attitude. I then asked for a refund. I spoke with the cashier and Ashley stated “she’s only a child.” Which I thought was rude due to the young lady stating she’s 16. Customer service is HUGE for me and I don’t believe in being rude to people especially...