Zales — Local services in Ann Arbor

I made the mistake of shopping for my wife’s engagement ring at Zales. I was sold a credit card under a 12 months 0% interest promotion by a sales woman who specifically stated the balance needed to be paid off within 12 months of my FIRST BILLING DATE to avoid interest, I asked her several times to verify the date and we wrote down the final due date on my credit card pamphlet. I had the balance fully paid off by the date we agreed upon, I am then sent a email saying I owe $650 in interest from the purchase. I called the credit card helpline to find out the saleswoman told me false information during and after the credit card sale. The balance needed to be paid off 12 months from the PURCHASE DATE. The credit card company told me Zales would take care of it. I contacted the Zales customer service line (spoke with Emerald) and was told the store manager would be able to take care of it. The store manager (Katia) refused to help in any way. She contacted her manager (Ethan) and promised to call me back. She called me back and informed me that I was out of luck and that the credit card company is the only one who can take care of it.. They illegally advertised and sold a false credit card promotion and instead of taking care of it they are giving me the run around. The saleswoman made a obvious mistake and Zales refuses to make it right. The sales people at this location are extremely disingenuous and very shady, at the very least extremely poorly trained.I was a loyal customer and had spent quite a bit there, now I will tell everyone about how unethical Zale’s business practices are. The customer service experience I had was horrible. On top of that my wife’s wedding ring had to be repaired within 6 months because the main stone started coming loose. I would avoid Zales but above all avoid...

Would give them a 0 star if allowed me too!!! Went Tuesday 12/15 to do a trade up on my bridal set we found one that we liked but it had to be shipped from another store was told it would be there by Thursday 12/17. No call nothing, Saturday 12/19 my husband went to check on it he showed up 10 mins to close and they told him they wouldn't answer any questions as they was closed so he went back Sunday 12/20 just to be told that they have no clue where the ring is and gave him a number to customer service. Called that number had a ticket opened to go to supervisor as she couldn't find any information about the purchase but the demand bond number was live on the ring. Waited and called back today Wednesday 12/23 as we havent heard anything and no sign of the bridal set. Was told by customer service that I have to contact local store so called the store to be told that we need to contact customer service. In the last 8 days we are still no closer to even figuring out where ring is and nobody is willing to help us. All while they have my original bridal set and a balance on the zales diamond card of almost 1300 that they want a payment for. Worst customer service I have ever seen!!! They arent trustworthy and at this point I'm beyond mad as they have both pieces of jewelry but have their hand out for a payment but can't tell us where the new set it. Please save yourself the headache and go to a different jewelry place as you won't be happy if you have to order or ship your item from...

My bad experience began when I purchased a watch on oct 12 2020 and had to return it a few days later because it kept falling apart!! Upon me trying to return it they said I would get a check within 30 days and they needed the watch now. ( so they have my payment for the watch and the watch at this point). Fast forward to December (around Christmas, mind you I was told the check would take 30 days) I called again Sales person Brian at this location promised me over and over I would have the check my January 21st. That day rolls around still no check I call corporate, no sign of my watch or return. I finally get issued a debit card refund in February for my watch. Fast forward again to today when I tried to make a payment on my credit card. Brian helped me (tried too) I told him I’d like to make a payment he said no problem we pull up my account and the numbers I was told on February 12th of this year to mar 1st of this year we’re 400$ off!!! I asked Brian why this was and I think he might not have known how to use the computer properly honestly because he told me he wouldn’t help me and go to a different store to make my payment. I have never in my life felt so be little for trying to make a over the minimum payment before the due date in my life. Needless to say I’m paying my card off today and will never shop here or at any zales again all be cause of the unprofessionalism of Brian. Thanks for showing me how zales operates Brian! PSA; I would give zero...