Sweetwaters Coffee & Tea — Restaurant in Ann Arbor

I like Sweetwaters a heck of alot more than I like Starbucks. The coffee is always good, and the emoloyees are much much MUCH friendlier than Starbucks employees, except for yesterday. I bought a fortune cookie with my drink, but there was no fortune in it. I asked if I could grab another one because, well, i get the fortune cookie for the FORTUNE. The fortune helps me get through a rough day sometimes. With no fortune, it's merely an ordinary cookie. A cookie that tastes like vanilla-flavored printer paper, no less. The barista said "Uhhh No, we'll have to charge you for another one."

What gives, guys? Even your typical unfriendly Starbucks employee would have helped me out there. Yeah, I know, it's only a 80 cent cookie, but it's the principle of the thing. I recieved a defective product, and the barista's response was...

This used to be my favorite cafe on campus. I absolutely love the matcha and imperial milk tea.

However, had a really horrible experience.

I ordered my matcha, like I do everyday during the semester. My triple was filled to where the double would be and the double was a single. Essentially I got a small for the price of a medium.

Nicely asked the person making, who looked like the manager, if it could be filled. Was hit with a blunt response “This is what you paid for. All the other people just don’t follow the rules.”

If the rules is to treat customers with no compassion and passive aggressiveness, then I don’t know if the other employees should be following the rules. This is also not the level they fill up to in the original store.

Please look at the...

This was seriously one of my favorite coffee shops until this past weekend, since when do people charge for liquid sugar which is just sugar mixed with water!? NO other coffee shop does this. The girl had such a nasty attitude and aura to her, I couldn’t even believe she would be allowed to serve people beverages. She dropped the blender and didn’t even pick it up, the coworker who took my order picked it up for her. Disgusting behavior!!!! This was Thursday around 8:30pm, whomever was working the counter (white female) NEEDS to be trained on how to engage with customers and leave her attitude outside before...