Chipotle Mexican Grill — Restaurant in Apple Valley

I ordered online at 3:45 PM on May 29 because I told my husband is faster you can go to the register just pick up your food at the time that the computer gives you. The computer told me 415 go to the register and pick up your food it'll be ready all set I have a picture to prove it. I get there and I'm waiting for the guy at the register who does not acknowledge me at all! I have to kind of lean in to tell him hey I ordered online my NAME 4:15 pick up .... he looks at me goes back to the register start helping more people, and then he goes what's your name again, I tell him my NAME 4:15 I ordered online and pre-paid, again he goes back to the register house couple more people and asked me my name a third time and I tell my name and he prints off the slip and puts me at the beginning of the line. They wait on three people then work on my order wait on three more people work on my order by this time I could've waited in line and already had my food. I said why bother ordering online if you guys are going to have it ready isn't that the whole point? He said sorry my kitchen is backed up I said then you're online ordering system should allow you more time to make my order and tell me to show up later. And I said why bother ordering online once again if you're not gonna be ready at the time that the online ordering system told me? He went back to helping other people while they were still fiddling around with my order. Then the other girl that was preparing my order in between a few customers at a time had my order done and it was sitting there with the receipt on top of it and she was gonna walk away and start more orders they said excuse me excuse me I said can I have my order to go please? She asked me really snotty, what's your name? So for the fourth time I repeated my name to her she looked at this black girl that was working there and they shook their heads and then she put my food in a bag and the black girl said to me you don't have to be rude and I said I've been waiting here for 10 minutes I ordered online and it told me to be ready and down here at 4:15 and all I had to do was come to the register and pick up my bag I've been waiting through 10 to 12 people being waited on I could've very well have stood in line and had my food faster. I wasn't being rude I was just wondering why bother ordering online if you're not going to be ready when the online ordering system says that you are supposed to be here to pick up your food and it says you're going to have it ready I have a picture of it, she handed me the bag and turned her back to me very rude and very unprofessional and slow this needs to be taken care of and compensation needs to be made!!!! No wonder you guys have a 2.8 and sinking fast...

Regularly awful. Months ago when I last gave this location a chance, every. Single. Order. was impossibly salty. So salty as to make it inedible. I wrote it off as accidental the first two times but then took formal issue when it happened the third time. Tonight, I placed on online order for a burrito with cheese, guacamole, and other ingredients. I also ordered chips and salsa. When I arrived to pick up my order, it was not on the shelf even though there had been 20 minutes since I ordered and, at 9pm, it was not busy. I waited a few minutes to be acknowledged by the THREE people standing at the register but no one said anything. When I mentioned that I had an online order that wasn't on the shelf, he didn't bother looking at the bag immediately to his right (my order). Instead, he said, we're busy (busy in the, my-mind-is-not-capable-of-doing-my-job sense) because the restaurant was almost empty. Another minute goes by and he thinks to look at the bag, "Wait, are you so and so?" "Yes, that's me." I notice there's no chips in the bag and ask about it. To which he says, "Oh yeah. We are out of chips. Just go online and ask for a refund." When I got home, I was super hungry - again, it was 9pm well past when I usually eat. I take the first bite and it is, again, salty, but edible. I notice I can't taste cheese or guacamole. So, I open the burrito, which contains NO CHEESE and NO GUACAMOLE. Running a restaurant has at its core the primary need to give the customer what they order. That's restauranteering 101. Instead of apologizing and crediting me in the store, the lazy employee told me to seek a remedy online. I will NEVER order from this location again and, because of the inconsistency in quality of Chipotle, I will not be eating there any more. You should...

I am a Chipotle fiend. I LOVE Chipotle. I DO NOT recommend this Chipotle.

While I've had my fair share of meh experiences at Chipotle, the only bad experiences I've ever had at Chipotle have been at this location.

Between the awful service, horribly prepared food, and inability to have your online order prepared within 20 minutes of your original pickup time, it's almost like they intentionally try to provide the worst experience possible.

Today, I ordered multiple meals and sides. I showed up 10 minutes late, knowing that my food would not yet be ready (past experience informed this decision). I then waited an additional 20 minutes to receive my order, which had been sitting half-made in the back the entire time I'd been waiting.

When I finally received my now warm at best order, I asked about my missing side of chips and guacamole. I was told they were "out" even though they were clearly and obviously available.

When I inquired about a refund, I was told that I would need to call their corporate customer service in order to get a voucher for a future order. 🤔 So, I paid for something I didn't get, and rather than being refunded immediately, it's now on me to call for an opportunity to get what I ordered at a future date?

Half of my bowls were each half full and sloppily prepared. The orders for which I paid an OBSCENE amount for double protein had the same amount of meat as the standard order.

In summary - I still love Chipotle, but would sooner poke myself in the eye repeatedly with a spork before going to this location ever again.

Zero stars, do...