Masu Sushi & Noodles — Restaurant in Apple Valley

Very disappointed, wait staff is exceptionally poor and in need of some serious training. When they made errors and had exceptionally slow service they were completely unapologetic. I have only walked out of a restaurant without ordering one other time in my entire life.

The food looked and smelled amazing and wish we could have ordered some of it. We were seated quickly. Then waited about 5 minutes for water to be served to us without even asking if we wanted something else to drink and our children had to ask for crayons to color on the kids menus. She then hurried off and did not return to our table for another 15 minutes. The only menus we were presented with when we were seated was a drink menu, two kids menus and the specials; since we had never been here before we thought maybe they just had a small menu each day but then we noticed everyone around us were getting items that were not part of the special menu. So at this point (20 minutes from being seated) the waitress came to take our order and we had not yet received menus. Rather than just getting us menus she went to the hostess and stated to her that we never got menus. They finally brought over menus with no apologies whatsoever. So at this point we let the waitress know we were going elsewhere and we got up and walked out without ordering and they still did not apologize.

Would like to try again if they can get some worthwhile wait staff or retrain their...

Food:4 Ordered a few rolls, the bacon wrapped Quail eggs and Beef Udon. Their entree portions are a but smaller IMO.

Service: 2 I think their service could improve in terms of being attentive during their shift. I entered and for a slow night it took another employee to notify the host that I was waiting to be seated. Her back was facing the door and every mindset could be different but I believe the host and staff should be alert and attentive to business walking in. I wanted to order another item and three were standing, socializing in a section. I had to raise my hand to get somebody to look at it. Being ready and attentive. She refilled our water and tea promptly- I just think there are ways to socialize yet be attentive to the few guests in the restaurant. Usually when I enter a Japanese restaurant, I've been greeted at the entrance and at my exit. Maybe Masu isnt like that and perhaps the lack of attentiveness made it feel less of a "valued customer" experience. Consistency in service would help jump this rating a lot.

Has a lot of potential. Cool interior. Entering the parking lot of the plaza can be a tad tricky....

One star because we loved the food. We have been to the Minneapolis and Mall of America locations several times and have loved the experience. So, we were incredibly excited to try Masu in Apple Valley. As always, the food was good. However, service was sub-par at best. During the course of our meal, we were propositioned for information about the business and what we would like to see there (a Halloween party? different desserts? etc.). Would have shrugged it off, but we were made to wait about an hour to pay after we finished eating. We were given no explanation until after the second time we approached our server (who had ignored us this whole time). We only learned that their card reader was down by watching, since the server spoke into the computer and not to us. I left my husband there while I found an ATM, since it was apparent the server was going to continue to run our card until something happened. They eventually comped our bill, but the lack of communication and the poor customer service do not make me eager to...