Pizza Factory — Restaurant in Apple Valley

Update 12/23/23 I haven't bought food from here in a long time but thought I'd give it a try again. I called to order takeout to be delivered to my house and I did tell the person who took my order that I had not ordered in a long time and I told the young man that I had had a bad experience and that I really didn't want to order from them again but they are really close to my house so I knew I'd get the food faster and kids were hungry anyhow just figured I'd give it a shot. Sadly I was very disappointed because the prices were extraordinary High at a total of $66 for one medium one topping pizza order of cheese ravioli and an order of spaghetti which was supposed to have meatballs but mine arrived without any meatballs and an antipasto salad. The pizza was okay and the antipasto salad was okay however both pasta dishes were shocking. I took pictures because I want management to see what was sent to me for the total of $17 per dish actually I think the spaghetti was more than 17. And bear in mind I did not get Italian sausages or meatballs with it this is just a spoonful of regular spaghetti oh and I had asked for extra sauce. I told the young man taking my order that I wanted tons of sauce and you will see it in the pictures it was dry as you could be. My daughter had the cheese ravioli and she brought it into my room and told me she couldn't eat it but she said it was rubbery and almost impossible for her to bite which to me indicates it was either microwaved or it had been frozen for a long time which causes pasta to get rubbery and hard. So she didn't get dinner and I ate some of mine but it was very bland and dry and I was so bummed out over not getting any type of meat with it and that it just sort of skipped it and ate some of the salad. I did call the restaurant and let them know I was very disappointed with my order and I asked them was there some mistake. What happened to my meatballs and did I get a child's portion instead of an adult portion? I was told no that the food was portioned out by weight. I think if they're going to be weighing the pasta and giving only such a tiny amount they should put it in a smaller container and charge less for it because 1 lb of pasta is only $2 and as I said there was barely any sauce on it at. You can make a gallon of pasta sauce for five bucks so charging $17 for plain spaghetti is highway robbery and then giving a half empty container on top of that it's like adding insult to injury. I will not go back. I will not order from them again and I will not recommend it to anyone. I'm going to be sharing these pictures. I don't know if anybody else is having this experience but you can see the pictures attached here.

I would have given five stars except that on the different occasions I have ordered takeout from this restaurant the product has been different. For example one time pepperoni pizza was really good had a nice amount of topping and sauce and cheese and was cooked perfectly then another time ordered the same pizza but it arrived burnt on the edges, soggy in the middle with about six pepperonis on the whole pizza. Similar experience happened with an antipasto salad. One time it came absolutely beautiful with ample amount of meat and cheese and veggies then another time it was very lackluster old iceberg lettuce with about half of the toppings that the previous salad had. It gets a little frustrating because they're not exactly charging low prices. I don't mind paying more when I get a good quality product and a good amount...

Came here to have a party for my daughter and it's so ridiculously hot inside. I asked the lady that was working and she informed me that the owners will not let them turn on the air conditioning. I've been here at least a dozen times over the years but it was usually later at night or evening. To not turn on the air when it's 100 degrees outside and feels like 80 inside, is horrible, bad for business, and flat out ridiculous.

How can they expect someone to visit their business when it's absolutely miserable in there? How about the staff that work there, especially the ones the work by the pizza oven? It just seems cruel to me to make employees suffer like that.

• When an owner wants to be cheap and not run the air, it makes you wonder what else they are being cheap on. *

Really disappointed because we really loved this place, but we won't come...

Unfortunately this was terrible experience Our order was to dine in . After 60 minutes I went up requested wheres are 1 extra large and two mini pizzas.2 family salads . The girl said ill lookin to it and let you know..Great I went back with group . After another 30 minutes . No show no information.. went back up ... Second girl checks. .what !! . Oh they were made to go setting in boxs. I'll get them. No way hour half later. ....

No I want fresh $120. .... .older guy was like yes you will get new ..thxs

Not even a sorry from the girls .or a give you some rocks ...

Pizza factory owner you will not survive . With the way it is getting ran !!! Yes this was 2nd time this has happened so not isolated .. from others in side were having ...