Big Apple Bagels — Restaurant in Appleton

Came in to pick up a delivery order today. I arrived around 11:15 am. I promptly walked over to the online order area, waiting to grab my order. I did notice the store was quite busy, since it was lunchtime, so I knew things were going to be a little longer than expected. Perfectly fine. Unfortunately, it took over 30 mins to receive any form of interaction from the employees. Dine ins were constantly given out, while my order continued to get pushed back, and just sat there. After 30 mins of waiting I finally was approached and asked what order I was waiting for. I told her then name; she replied that she’ll get started on it asap, apologized for my wait, but then proceeded to take off her gloves and head to the back. Long story short, I received my order at 11:50 am. Just incredibly ridiculous and...

The bagels have always been good but the customer service is lacking.

I recently picked up lunch for myself and 2 coworkers. After checking out I realized I had been mischarged. I waited until the other customers were through the checkout and brought it up to the cashier. After adding up with the charges should have been, the cashier told me, "well I just entered it in the computer and that's what it came up with . . . I'm not sure what you want me to do." I politely said, that I just wanted them to know that I was mischarged and that it should be corrected. She suggested that I call back another day when her manager was in and talk to him because she couldn't do anything.

Again, the food here is always fine, but I think I'll wait until I'm in De Pere if I want Big Apple Bagels...

The young lady working was very helpful but the older lady that came out from the back is very miserable to deal with. I placed an online order the day prior for a dozen bagels for pick up for the following morning. The younger lady apologized for not having the order ready when I arrived and started to fill the order. The older lady came out from the back saying the order ticket printed off that morning and that I can’t pick it up until the following day. I explained that my receipt said the order would be ready for pick up Saturday morning and she told me “oh well the ticket printed this morning and it won’t be ready until tomorrow”. The younger lady working apologized again for inconvenience and for her...