WUSHILAND BOBA -The Shops at Santa Anita — Restaurant in Arcadia

Having a mediocre service is something you would expect from a place that just opened recently. Well, seeing reviews from a year ago, and knowing they have been opened for long enough, got me really disappointed. Don't get me wrong, their drinks are on point. I got a total of 7 drinks, all of which are delicious. The people who made the drinks are exceptional, but the people who are taking orders, were something else. They were in a hurry to take my order, and when I told them all 7 of my drinks, they couldn't keep up, got my order wrong, and charged me an extra $0.67 cents on a separate transaction using my credit card for the boba that I clearly ordered but they didn't include. I told them that I asked for boba the first time, I guess they didn't understand because they keep repeating I have to pay for it. If they just took my order down correctly and if they weren't in a hurry, we could've avoided unnecessary stuff like...

I've seen Wushiland Boba locations pop up in different places in the SGV. I know they have another location in Focus Plaza but I've personally never been there but since I was at the mall decided to stop in and try it since they were brand new. They are located on the first floor right next to Macy's.

With social distancing guidelines, they made the queue line up outside and only one party at a time can be inside to place an order. And they tell you to wait outside until your drink is ready. There's a good variety of different types of drinks here but I went with something basic.

Overall, the drink was pretty good I got the green milk tea with pearls. They do put more pearls in the drink compared to most places. At least that's what it feels like. My sister got the milk tea with ice cream and that sounded really good too.

Right now they do have a 10% off until the end of November if you comment on Google Maps or tag them...

I regret to say that my experience with Wushiland Boba was extremely disappointing. After receiving a watered-down orange green tea, I politely asked for a remake only to be met with side-eye and a passive-aggressive attitude from the staff. This isn't the first time this has happened, and it's clear their customer service leaves much to be desired. Additionally, their app is not worth using as the overall vibe from the staff is lacking, and their lack of urgency in serving customers does not reflect the premium prices they charge for their drinks. I had high hopes for this company, especially a company as highly regarded as Wushiland, but sadly, my experiences have left me feeling incredibly disappointed. After this second instance of poor service and lackluster drinks, I don't see the need to return again. It's truly disheartening when a company fails to meet...