Angry Crab Shack — Restaurant in Arizona

Angry Crab Shack in Scottsdale by Talking Stick

Owner is horrible. Sally the self proclaimed manager and owner (not sure if she really is) was unprofessional and rude. We are from out of town but visited Angry Crab Shack many times before. This was our first time at this particular location. My children wanted McDonald's this time around because of the toy. Husband and I wanted seafood. Before getting the whole family down (5 of us including an infant) I ran inside to ask if outside food was acceptable, even mentioned it was McDonald's. There was no signage outside or at the check in desk BUT I wanted to safe than sorry.

The waitress I asked at the front desk said yes that would be fine. She was very nice and bubbly. I ran back outside and motioned for my husband and kids to get down.

As the nice waitress I asked about the food was seating us. A very rude woman came up from behind and an unwelcoming tone said very loudly with hand gestures NO OUTSIDE FOOD! I looked surprised. I informed her we asked and was told it was completely okay. I looked at the waitress and she was stunned, then appeared a bit worried. Nice waitress apologized and began to say she had told us otherwise to the 'owner' and before she could even finish the owner Sally gave everyone an unkind look and walked off.

One of my sons whom is AUTISTIC was noticeably frightened. Holding his happy mean he felt he had done something wrong.

My husband and I contemplated the kids eating in the vehicle with him to stay cool while I waited with our infant inside. But thats not what caring families do. We decided that this managers manners were beyond disrespectful. Even if this is the policy she had no right to come at us in a demanding tone as if we had done something wrong.We asked before entering the establishment and we're told yes.

My husband took our children back out to the car and I went up to the kind waitress and told her that we were sorry but we would not be giving this franchise business and that it wasn't her fault (even though she gave us incorrect information) but because of the vulgar way the manager handled it.

I then proceeded to ask the kind waitress the rude woman's name, she said Sally. And I kid you not Sally comes up and very loudly asks "WHAT DID YOU SAY". I responded by saying "I asked for your name." She responds "WHY". I then proceed with "Because I asked for YOUR name." I then asked if she was the manager and she confirmed she was. I explained as a manager its her job to let all employees know the rules and that her tone was rude and uncalled for especially since agian we asked prior to all coming in if we can bring in the kids McDonald's meals. When asked if she was also the franchise owner she said "Yes, I AM ONE of them!" My final response was, "Good to know, thank you."

This was a good loss of business. Even though my kids had a happy meal my autistic son loves Crab so we planned to get him a 1 pound steamed Crab bag and my husband and I were to share the Family Feast. WELL OVER $200 in food. I am not blaming all A.C.S. for poor service but definitely will not choose this location again or any other ran by Sally. All this could have been avoided if she just came up to us and in calm, friendly tone noted that we were misinformed and could unfortunately not bring our children's food in. We did not like the way she spoke to us, we did not like the way she looked and spoke to the kind waitress, and we especially did not like the way she made our autistic son and other son fear they were in trouble!!!

Bad management and ownership should not be rewarded. Speak kindly to your customers before jumping to conclusions. This isn't the first bad review for this location due to management. Please support one of the other 9 locations...

Recently, my family and I decided to celebrate my son's birthday at Angry Crab Shack, and it turned out to be an unforgettable dining experience. From indulging in succulent oysters to savoring the delectable family feast, every moment at Angry Crab Shack was filled with delight.

As we stepped into the restaurant, we were greeted warmly by the staff, instantly putting us at ease. The vibrant atmosphere and lively ambiance immediately caught our attention, promising an enjoyable evening ahead. Settling into our seats, we eagerly perused the menu brimming with incredible seafood options.

To kick off our culinary journey, we opted for a round of oysters. The freshness of the oysters was undeniable, complemented perfectly with a burst of zest and flavor. Each bite transported us to the sea, leaving us craving for more. It was evident that Angry Crab Shack takes immense pride in sourcing the finest ingredients, ensuring an unparalleled dining experience.

Moving on to the highlight of our meal - the family feast. From crab legs to shrimp and crawfish, the feast showcased an impressive array of seafood delights. Each item was cooked to perfection, infused with aromatic spices that danced with our taste buds. The generous portions ensured that everyone at the table had their fill, fostering a sense of togetherness and celebration.

What truly stood out at Angry Crab Shack was the exceptional service provided by the staff. Throughout the evening, our server was attentive and accommodating, going above and beyond to cater to our needs. Their warm and welcoming demeanor added to the overall charm of the dining experience, making us feel cherished and valued.

In addition to the delectable food and impeccable service, Angry Crab Shack exuded a vibrant and inviting ambiance. The lively decor and upbeat music created an atmosphere brimming with energy and excitement, perfect for marking special occasions or simply enjoying quality time with loved ones.

As the evening came to a close, we couldn't help but reflect on the wonderful dining experience we had at Angry Crab Shack. From the mouthwatering cuisine to the attentive staff, every aspect exceeded our expectations. It's safe to say that Angry Crab Shack has secured its place as one of our favorite dining destinations, and we eagerly anticipate our next visit.

Our visit to Angry Crab Shack was nothing short of extraordinary. Whether you're a seafood aficionado or simply seeking a memorable dining experience, Angry Crab Shack promises to leave a lasting impression. With its delectable fare, gracious service, and vibrant ambiance, it's the perfect destination for...

This has to be one of the worst places for service. My family and I wanted to enjoy a meal at the angry crab shack, sadly that didn’t happen. The appetizers came out 20 seconds before the main meal. Well, at least most of them… my mother ordered a salad with grilled chicken and it did not come out right away. It took an additional 25 minutes for her to get her meal while everyone else was trying to enjoy their aggressively average food. When her meal finally came out, it was the wrong chicken and we were very perplexed as to how they messed it up. They gave her fried chicken, thankfully she doesn’t have a gluten problem, or we would have been in some real trouble. The waitress said that she would talk to her manager to see if she could get get it removed from the tab. We get the check and not only did they include gratuity for a small party, but they only took off $1.80 for the whole salad. We had politely said we would be okay without the salad, but they still brought it out wrong and made us pay for it. Needless to say if I was bad at my job, I wouldn’t get paid. I am perplexed as to how this business model even makes them money. The manager was too afraid to come to the table to make up for their mistake. I don’t like confrontation either, but I always own up to my mistakes. Anyone with a brain would have come and apologized. I suppose there is a reason they only have restaurants in Arizona and 2 other states. Gonna be hard to expand when you are bad at your job. Anyway, if you are looking to have poor service and a bad atmosphere, please indulge here. The angry crab shack created some...