Chick-Fil-A — Restaurant in Arlington

CHIC FIL A BALLSTON SUPERVISORS STEAL FROM HARD WORKING PEOPLE !!! I was nice in the restaraunt because the person at the register could not understand i was double charged. Then i was verbally cursed out by her boss several hours that evening. It is thursday and i still dont have my money. I will make sure that i be there tomorrow to get my money from your supervisor since he cannot understand english. I have the recorded call.

Give me my money back. I will file with the BBB and let the public hear the video of how i was mistreated after the fact that i went to corporate. You allowed your non english speaking supervisor talk crap to me and not give me my money back. There is no explanation i want a formal apology from Erin the owner!!!! The worst chic fila i have been to in my life. Chic fila stole my money. The evening supervisor that does not understand english has failed to give me my money back. I reported to corporate before he was involved corporate saw rhe problem i will make sure to come up.there and get my money. I will show up. Give me my money back before i release the audio of your supervisor that cant speak english refuse to refund me.Stop hiring people that cannot run a business or use their language misunderstanding as a crutch. I attempted to make a purchase but was charged twice due to a misunderstanding between the restaurant staff and myself regarding a failed transaction. In an effort to resolve the issue without causing further inconvenience to the other customers, I contacted the corporate office.

Unfortunately, the supervisor I spoke with, Mr. Steven, had difficulty communicating effectively in English and used inappropriate language during our phone conversation. He abruptly ended the call before the issue could be resolved. It is concerning that corporate was already aware of the duplicate transaction but failed to take action to prevent it from occurring.

I am deeply disappointed by the poor service and unprofessional behavior I encountered at the Ballston location. I would appreciate your prompt attention to this matter and would like to request that appropriate measures be taken to address the issues I...

The store is truly horrible. The employees are rude, they screw up your order, almost every single time, and there are hardly any tables to sit at. I went with my toddler, and there were some construction workers sitting at the table next to us using the F word and cursing nonstop. We finally had to get up and leave. At that same visit they gave my toddler french fries instead of macaroni and cheese, and when I went to tell them, they demanded I show a receipt and tried to act as if I were lying. They also charge a fortune to deliver at this location. I do not recommend it. Definitely not what you expect of Chick-fil-A. Last time I ordered delivery they quite literally sent us potato chips instead of french fries and we were missing three things from our order. I had to call them and it was forever to get them to put points back on my account so that I could re-order and then I had to pay to have it delivered again. Can you call the store to tell them and you get hung up on half of the time. This location...

After a month and a half of calling 7 times to get a refund from this location when I didn't visit and didn't get food but the app routed my order to this location, I had to report them to BBB. Amanda Estevez called multiple times in one hour when I couldn't answer and left a voicemail telling me she refunded the amount but never apologized for the delay or inconvenience. I returned the call and left a voicemail but never heard from her again. Don't expect prompt or courteous service from this location. I have moved my personal and business food purchases away from Chick-fil-A due to the poor customer service I received from this location and corporate related to this...