Cooper Street Bakery — Restaurant in Arlington

I have had very mixed experiences with Cooper Street bakery. The first time I had their cake was at a family gathering where CSB provided a German chocolate cake and one of their basic 8 inch two layer white cakes with extra flower designs on the top. These cakes were both absolutely delicious and lovely. I loved the white cake so much that I looked up the bakery online to see how much the prices were so that I could get it for my own children’s birthday parties. I was very happy to see the prices were reasonable as well. Positive experience so far. Now starts the negative experiences... I go in for a white stock cake for my child’s birthday, my first visit to the store. First of all, I get to the store and see that they only take cash, so I have to leave go to an ATM and come back. They really should have that listed on their website if they’re not going to change the policy. I would’ve given myself time to get cash and come ready... There was a young boy working the counter at the time. He didn’t look at me once or interact with me even though I tried to talk to him in a friendly manner and tell him how awesome the store was. He didn’t do anything at all until I was ready to hand him $$. “Oh well, you never know what kind of day someone is having,” I thought. I took the cake home and we all enjoyed it very much. It was fresh, it tasted great, very moist and everything. Loved it.

The second time I came in was a couple months later for another white stock cake for my child’s birthday party. A woman was working behind the counter who ignored me completely. It wasn’t until I had picked out a cake and was standing there waiting for someone to take my money they she finally looked up, gruffly acknowledged my presence, and asked if I was ready to check out with a huffy tone. That’s when I started to feel like my business was unwanted, but still made an effort to be friendly. I tried to make friendly conversation and then I asked a question, which she ignored. When I repeated my question, she was more irritable with me. I was not hostile at all, just curious about why they only took cash. She answered in a defensive way, as though I were attacking their choices, when in reality I was just ignorant and hoping that she could educate me. She seemed to be in a very bad mood and didn’t want to look at me either. I thought to myself “oh well, at least the cake is delicious even though I have to deal with these rude people.“ I left thinking I might not give them my business anymore, but looked forward to enjoying the cake. I took that white stock cake home for the birthday party, and it was incredibly disappointing. It was clearly a few days old, the icing was hardening, not fresh at all, and was very dry inside. It felt like a slap in the face after going to the store and being treated so rudely, to go ahead and purchase their cake which I really enjoyed in the past, and to have it be disgusting. To top it off, my other family members had been complaining about their white cakes at these birthday parties because they don’t like the almond extract taste that it has. SO when I brought home this cake that was actually bad, they were more than happy to pile on the bandwagon of never buying these cakes again. Ugh. Well, they got their wish! We have been and will only be buying Costco cakes from now on. They cost less, include more cake, and they’re always incredibly delicious. To top it off, they have great customer service and are never rude. I truly hope the people at Cooper Street bakery are feeling better now, because they were clearly not very happy people when I visited. I hope that you treat all of the other customers better than you treated me, because I know I certainly deserved to be treated...

Don't do it!

We gave Cooper Street Bakery TWO tries within this month and both times we were disappointed. The first was for my 28 year old daughter's birthday. The cake was decorated nothing like she asked for. They offered to re-do it while she waited. She agreed and the cake turned out pretty, but tasted dry and old. The second time was for my husband's 60th birthday. We wanted a Dallas Cowboy theme and chose a picture off of their website for them to go by. The only change was to make it as sheet cake instead of round. The lady I talked to assured us it wouldn't be a problem. To be sure they understood what we wanted we sent a picture of the cake from their website and a diagram of what we wanted. I am attaching all three pictures so you all can see exactly what we got. I called to speak to the manager after my daughter left to express how disappointed we were with the whole experience. She (Tammy) immediately told me that I approved it and couldn't get a refund because my daughter called me on the phone while she was there and had left. Keep in mind I hadn't even asked for a refund, I was just calling to let her know what happened. I then got even more upset by how she was speaking to me. I told her that we would never be back and that I would be sure to tell everyone I know about our experience with them. About an hour later I looked at my phone to find a text message from Tammy. She had sent the text a little bit after we'd hung up but I didn't see it until later, saying that she would give me a refund for the cake if I wanted to bring it back. I don't know why she simply didn't just call me back to tell me this. I assume she wanted something in writing. Nevertheless, we kept the cake but we were ashamed to bring it out at the party so we held it back until it was time to blow out the candles. We hoped it would AT LEAST taste good. Nope, not at all, the cake had a dry crumbly texture like that of cornbread. Never again. Order at your own risk!

The first picture is directly from their Instagram page/website, the second picture is what we drew out for them, and the third picture is what they gave us. It was SO...

I went a week and a half early to order my 21st birthday cake. My order was super clear as I had written everything down and spent 30 minutes at the shop explaining to the lady what I wanted. My order: chocolate sheet cake with white fondant covering the outside completely. On the white fondant on top I wanted in black icing: happy 21st (name). I also wanted white pearls randomly all over the cake and different colored swirls on the top surrounding the writing. I was assured that the baker and decorator will have everything done and ready just as I wanted it.

The day I had to pick up the cake was the day of the party. I went and there were other customers at the store waiting to pick up their orders. The lady who took my cake order was there. They brought my cake out and it was NOTHING like I had said how I wanted it. There was no white fondant. The entire cake was just chocolate. There were no pearls because they “ran out” and when I asked why my cake looked like this, the lady said “our decorator was so busy”. Here I am spending almost $200 on this cake for probably the last birthday party I will ever have in my life and they’re giving me all these excuses. There was a couple next to me picking up a cake for their child’s party and the lady checking them out placed the cake on the edge of the counter, dropped it all, and RAN OUT yelling “I can’t do this anymore”. Then she came back and told the couple who were already in a rush that they would have to remake the cake from scratch. As for my situation, I was told that they’d take off $50 from my order. I paid and left with my cake before they dropped it too.

Never ever getting my bakery done at this place again. They are not flexible and they can’t control the amount of orders coming in and how much they have to do to fulfill those orders. I wasn’t even contacted by them. If they had just called me and explained the situation, I would have probably been more understanding. Their recipe was also not that great,...