IHOP — Restaurant in Arlington

I have many things to say i dont know where to even start. I stopped going when i went into the restaurant and was told they had no pancakes!!! Ihop, literally call themselves the INTERNATIONAL HOUSE OF PANCAKES. PANCAKES, its in your name. How do you run out of pancakes at a pancake house? Thats when i decided to not come back, its been a few months and decided to revisit because Ive been coming to this Ihop for years. I came back only to figure out that things have gotten worse than when i was coming before and lately it has been an extremely horrid experience. A few weeks ago i went and they ran out of steak tips. How do you run out of steak tips when its one of the most requested items in the menu? Its been happening for several weeks now. This isnt the first time i go and they dont have them. For this just remove them from the menu in its entirety. I went again and was told they didnt have coffee. How in the world does a breakfast place run out of coffee?? Im trying to understand how a restaurant that is open 24 hours a day 365 days a year is "out of stock" on their main items?????? Anyways, Ihop truly lost me as a customer forever when i witnessed the worse thing a dining customer could ever witness. I visited ihop on Tuesday Sept. 16 and there was a man in a long sleeve blue shirt with white little dots who was walking all around the restaurant and then he went into the area where the servers grab the food from the cooks, he reached in what seems to be some type of refridgerator or cooler and pulled out a bucket that contained some fruit in it. That wasnt the issue. The issue was that he pointed out a label the fruit container had and he told im guessing the manager on duty to change the label FOR THE EXPIRED FOOD INSTEAD OF THROWING IT OUT. That is not only disgusting but it is also unethical on his behalf and it not only tarnishes the integrity of the food but it can and will make diners extremley sick. Upon witnessing this i know that if he does that with the fruit, he is also doing it with other foods they have stored. This just lets me know that he is willing to put in jeoporady the health of ihops customers just to save a buck on food cost and that is not something im willing to stay quiet about. I learned his name is David Martinez and he is the District Manager. Knowing this, i can only imagine how many stores he has under his care and is operating in the same way. Ive already told my close friends and family who visit this ihop not to go because of the expired food being kept instead of thrown out. I will also make sure i find out what other stores he is looking over to also notify everyone. I dont want any of them getting sick. Ive worked in restaurants all my life. Ive taken tests to learn about how to properly store food and what i witnessed him doing is not in any of the food handling trainings. Im sure it hasnt changed. So whoever owns Ihop just now that this indivudual who is your district manager David Martinez is not following proper food handling protocol. Ihop you have disappointed me with the people you have running and managing your stores. Id give a zero star but google wont let me....

Last minute shift. Long line at another restaurant, so decided to go to IHOP. Walked in. Maître d' asked size of our party. We said 2. Maître d' said right this way as we walked to our booth seat. As we were just about to sit, the waitress introduced herself. Very pleasant. She handed us our menus. She quickly took our drink requests and brought them to the table very quickly. She was very helpful and even let us know of the special "All You Can Eat Pancakes", which was a better buy. I asked about Grits, but she said they are no longer on the menu. I then pointed to the menu to show her what I wanted from the picture because I did not know the name of the item. She verified what I wanted. I also added a side of hash browns. She repeated the entire order and quickly took it to the chef. I was able to go to the restroom. It was clean. I made it back to my seat. It was a very short wait before the food was brought to the table. Everything was hot and fresh. She even brought warm syrup. I prefer Butter Pecan Syrup and Blueberry Syrup. She quickly brought plenty of both syrups to the table. Everything tasted great. I have a large appetite, so the special "All You Can Eat Pancakes" was great. Each round of Pancakes is served by twos. I ended up ordering 3 rounds. By the time I finished my 5th of 6 Pancakes, I had no more room. At that time, the waitress brought the receipt. Great price for the amount of food. I asked the waitress for a To-go cup and container, and she quickly brought it. I then realized I needed 2 lids for my Syrups. She quickly brought them. Great food. Great service. This is 1 of the best IHOP experiences I...

Don't come very often, but on this & the last visit, the waitresses were super nice and attentive.

Last time I came, it was around 1 am (I work nights) and I forget that younger people come here in various stages of drunkness. They were short staffed (like the rest of the world), busy and there were at least 6 plates under the warming lights, waiting to go out. Even with a lively young crowd, I was waited on quickly & my order taken.

I ordered the Spicy Poblano omelet with toast and really enjoyed it. It had lots of good roast beef in it and was surprisingly flavorful. Like really good. Checkout was quick. Tipped my waitress VERY well and she didn't seem to notice that she got far more than 20%.

Fast forward to now, ordered the Spicey Poblano omelet again, with hash browns. I asked that the hash browns be crispy on both sides - they were more like soft baked hash browns. The omelet was disappointing this time. Hardly roast beef in it and absolutely not as tasty. Really disappointed because I got up at 05:30 to eat that, looking so forward to it.

Coffee is always plentiful and good - a bonus. Waitress so very nice and attentive this time as well. Restaurant basically empty, so food came out very quickly.

By the way, the Spicey Poblano omelet, coffee, plus extra serrano peppers ($1.50 for like 8 thin slices) cost me a...