Mezcal Mexican Restaurant — Restaurant in Arlington

My brother and I ordered take out from the ElMezcal in Arlington, TN. I looked at the menu online to place our order. When we got there, I paid for the order but thought it was higher than what I figured from the online pricing. So I went back inside. The person that rung me out asked me if I needed something else? I said "I think I was over charged." Instead of trying to help me he immediately got defensive and said that I wasn't overcharged. I told him what I ordered and he said "yes, you ordered 2 El Mezcal Specials." So then I asked him how much they are? He said "you are holding a menu, you should know how much they are." I asked him again "how much are they?" He then printed a ticket with the price and tossed it in my hand while walking away. Instead of showing me where the difference was he was very defensive and he didn't want to help me. I did see the difference and what I was charged was correct, but his attitude and customer service was horrible. I will never go back to this location and I will not recommend...

⭐️⭐️⭐️⭐️⭐️ "Absolutely fantastic experience at Mezcal in Arlington! From the moment we walked in, the ambiance was warm and inviting. The selection of mezcal was impressive, with a variety of unique and high-quality options to try. The staff was knowledgeable and helped guide us through the tasting process, making excellent recommendations.

The food was just as impressive — each dish was bursting with flavor and expertly paired with our mezcal choices. The smoky mezcal cocktail was a standout! We also loved the cozy yet modern vibe of the restaurant, perfect for a night out or a special celebration.

Highly recommend this place to anyone looking to explore mezcal and enjoy authentic Mexican cuisine. We'll definitely...

Let me start off by saying that mexican food is not my favorite kind of food, so I am indifferent to the quality of the food; however, customer service is a pet peeve of mine. We scanned the QR menu at the table to order our food, however, when it was time to pay for our food, to our surprise the food prices were much higher. I told the manager this and he said their prices had gone up and they have a new menu which reflect the new prices (which we were never given); I asked him would he honor the prices that they STILL have posted and he said "No!" My wife then replied "you have lost a customer" and his response was "I lose customers all the time, so you're not the first!". Wow! I've just never heard that...