This used to be my favorite place to get pho and spring rolls. I go here at least once a month, and the food was always in good condition.

Today I had to make a 4 hour drive and hadn't eaten since I woke up. I thought, "hmm maybe ordering some spring rolls to go wouldn't be a bad idea since it's good food and the restaurant is located near the freeway."

So I start the trip already, and as I'm driving away after picking up my food (already on the freeway) my girlfriend noticed something dark inside one of the spring rolls. It was a damn fly, a whole easily noticeable insect inside of my food. We drove all the way back in hopes of getting something in exchange for the mishap, because we expected the restaurant's customer service to equal the quality of their well known food. But then, sadly, instead were even more disappointed.

I showed the dude at the register my food and he didn't say anything. I asked him what should we do about it and he only offered to remake them without offering any type of compensation or extra items, etc. which me, being a loyal customer, would've accepted. But instead he was adamant on either giving me the exact amount of money back, or remaking the spring rolls.

When I asked him what about the gas money and time that I had wasted making the effort to come all the way back, and on top of that be open to take a fair deal, he continued to only give me those 2 options.

After about 10 minutes of going back & forth, he failed to regain my trust in the restaurant, and said "you want gas money? Here." And threw me a $20 bill. The order was almost $18. This all happened while, what looked like the owner or manager, was standing there next to me. Who never said a word to me or even looked at me, opened both boxes and took them. He didn't even throw them away. Which makes me think they must be used to situations like these. And with those standards of sanitation, will they be reusing those same spring rolls to serve another loyal customer?

I have worked as a server before for a small local restaurant and I know how food is supposed to be handled, and how loyal customers should be treated. Since first coming here I have gotten at least 10 people to try their food. I was hoping to show my family this restaurant and help their business grow, but what I experienced today was pathetic and I wouldn't want any of my loved ones to go through any of this. Now I will not even trust the Cooper St. location for lunch, which is closer to where I work.

If you love flies in your food and wasting time & money, this is the perfect place apparently.