GameStop — Local services in Arlington

This location is pure evil but that’s OK because I have an advocate who works hard for me what they meant for evil God turned it around in my favor and I still was able to get my son an Nintendo switch! I called this location to make sure the availability for Nintendo switch was in stock. There was a promotional price online for me to be able to pick it up in store and when I called, the lady I spoke with said sure they are in stock and they have all three switches she even went online and confirmed the price for me stating that I was correct and that the product could be new and not refurbished to my dismay when I got off the phone and went to order at the promotional price I saw they had removed the stock availability and put it to zero so that I could not purchase it. My son‘s 11th birthday is today and he’s been wanting the switch for a year but I couldn’t afford it and was only able to get the lite now that I’m finally able to get it it really hurt me to be turned down from this location fortunately I was able to get my son to switch with no issues. This location should be ashamed of...

Horrible service!! I ordered a game to be delivered there. When I called the guy said it wasn't saved to my phone number...BUT he just happened to have the game. He said he would hold it. I then drove 20+ miles to the store only to get there and him say he doesn't have it. I then asked him why he said he had it and would hold it, if it wasn't there. I forgot this point. He asked what name I wanted it held under and I gave him my son's name. Then I left after explaining my extreme disappointment. His response was "I know, I thought the game was in there." Later as I get home, my phone rings and it's the clerk saying " Ms. __(he uses my first name) this is devonte (or some name) from Game Stop, I lied, I do have the game." I just hung up on him...I don't have time or gas to play games with these little kids at Game Stop. If it was never saved under my name and number...how would he know my name!?!? I didn't give it to him. Smh...I just ordered it from Ebay. This is why stores are going out of business and online shopping is...

Absolutely atrocious! I went to the store at 8:05 on December 22 and the gates were closed and the door was locked. They close at 9pm on Thursday. When I knocked on the door to see that there was two employees not doing anything inside I simply just wanted to ask why they were closed. Keep in mind it is 15° outside and all they had to say to me was that they were closed. Nothing more nothing less. I asked could he open the door because I couldn’t hear what he had to say on why they were closed. He pointed to a sign that said that they close early on December 24 closed on December 25 and close early on December 26th. Nothing about the 22nd and I voiced that to him but yet it did not matter. There were two other vehicles with people Watching this happen. I have never been disrespected like this before and I hope the two individuals that decided to treat me like this either lose their job for terrible customer service, or is held accountable for their actions. I do not recommend...