Baskin-Robbins — Restaurant in Arnold Township

I’ve had issues with this location the past 3 times I’ve visited in the past 9 months… My most recent visit I was handed my drink dripping all over from the lid being closed on top of the overflow… leaking all over myself and my car… why would you hand someone a drink like that. My previous visits they made my drink very watery (I got a cappuccino blast). The second time I just accepted the drink and ended up throwing it away. The first time they had a new girl making my drink, I asked for a remake and they had the same girl make my drink, yet again it was watery, I ended up just asking for a refund. I understand she was new and the first mistake, but why have her make the drink again if she didn’t know how…? Management really needs to get a grip here, prepare your employees better and train them on some common sense and courtesy. Management take control and improve your team, it’s not only stressful for customers just wanting to enjoy a product but for the employees themselves, being in awkward situations...

We asked for a prepacked quart of ice cream and they didn't have any prepacked so we said that handpacked was fine not knowing that it's two dollars more so we say fine and take it anyway. So when we get home we open it and first of all the whole outside of the container is covered in melted ice cream and we look inside and it's only three quarters of the way filled so we paid two dollars more fore less ice cream just because they don't have any prepacked. Also we went through the drive thru and they didn't even have a list of the flavors available. So we picked one that we remembered they had from the last time we went. So I don't plan on returning anytime soon for over priced...

Whatever you do, do not go to the Baskin Robins in Arnold. They completely messed up our order which was only two items. I ordered a frozen caramel coffee and my boyfriend ordered a cone with two scoops. They did not listen well when we were ordering and before handing our stuff out the window they looked to be talking as if they knew they messed up. My coffee was pumpkin spice and his icecream was melted and they didn't even put the icecream in the cone.So if you're expecting icecream that taste good and looks how it's supposed to then do...