Club Elite - Arnold — Local services in Arnold Township

Honestly if I could give this gym 0 stars I would… This gym was way too overhyped. Yes there is more equipment and rooms to use, however they charge ridiculous prices to even step foot in the gym! The most basic membership is $25 a month which doesn’t sound to bad but wait, don’t forget about processing and enrollment fees! You’re likely to pay $30-$60 the day you decide to sign up. You are also singing a contract for a year, they also like to leave that part out when signing people up. If you want to cancel you also have to pay a fee! Just a heads up, I was told none of this when signing up. And that is the cheapest membership.

When I signed up I wasn’t looking for training at all. But it was almost as if the training package was shoved down my throat. I’ve heard some of the trainers are wonderful there but I just wasn’t interested.

The equipment in the gym is way too close together making the rooms feel overcrowded. There is really no rhyme or rythem to the gym. It is always disorganized and sparatic. I’ve yet to have 1 decent workout at the new Arnold gym. The lighting in there is also not the best. No natural lighting like the old one. Cleanliness in the gym is overall okay I see the staff cleaning here and there.

The staff is alright depending on the shifts, most of them seem friendly. I wish I would get more of a welcome when I enter the gym like I would at the old Arnold. I have had a few issues that I was needing help with and I feel like the staff is always annoyed with questions members have. If managers are grabbed to help I feel like nothing ever really gets done either. The turnover rate of the employees is also pretty bad. No one seems to stay for longer than a few months, maybe that says something about how the business is ran.

The morals of the whole company seem to be going downhill very quickly. I wish I could go to the gym and enjoy my workouts and feel welcomed as a person. It’s so sad to see big company’s get so money hungry and begin to lose focus on the community and the people who support them. It seems like every person member and employee mean nothing but a...

I joined CF because they opened a location close to my home. I joined at the Platinum level bc it gave me access to the ENTIRE facility with no restrictions. Due to pregnancy, I have not been in the gym for a while. I went in yesterday to find out I can only tan in certain beds and I will have to PAY EXTRA to use the other beds. I asked to switch to a lower membership level and she said I would not be able to tan at all and I would not have access to the gyms childcare anymore. (I didn't ask what else I was losing with their changes) I asked to cancel my membership and that was not an option bc I am under contact. I attempted to call CF and of course you cannot call and speak to anyone. I emailed them asking why they are holding me to a contract when the contract I signed gave me full access and they have altered this contract WITHOUT even giving notification. They emailed me back and cancelled my membership.

They made zero effort to make things work, they were just happy to term the contract and say goodbye. So people who have been members of this gym for many years, just lost childcare and other benefits bc this gym is more concerned with making an extra dollar than anybody's health and fitness. Someone who has been dedicated for many years and paid this gym for so long, can no longer utilize childcare unless they upgrade their membership to Platinum and pay over $40 a month.

STL is saturated with fitness centers. Many of which care about their clients and want to see them succeed in their health and fitness goals, not just make a dollar. There is nothing that stands out about this gym.

**Edit to add: Today, the new GM did call me to make things right. He offered to keep my membership at the same level and price and grandfather all tanning and childcare in. He was very kind and I appreciated...

So. Last Thursday on the 8th my sister and I went in ( she was going to sign up to become a member) so we were standing there for about 20 minutes no one acknowledged us. So said go ahead and do your red light therapy and I'll meet up with you.. so i go to the other side of the counter and say excuse me... He come over and I said I want to do red light therapy. He said ok max time? I said yes. Go to bed 6. So I go in and do my session , I even told my sister wow they have different kids of red light therapy NOPE. !!( later that night I'm completely fried ( I was put in a tanning bed ( confirmed later by the manager). I was so burned I couldn't wear clothes or take a shower... So I couldn't get ahold of anyone about the issue for 4 days.. then Patrick the manager contacted me finally. Thelling me that it happens. (Often) IT SHOULDN'T HAPPEN!! . I had no skin protection or eye protection! He said we don't like to use the word burned . We use over exposure! What? NO I was burned... He said we also don't like to use the C word... With that said . I didn't even think about that now I am... I have been a member of club fitness for 8 years never once have I used the tanning beds and never had a desire to.. To just be shrugged off is really crazy to me... All I can say is make sure you know your doing red light therapy or tanning ((( red light therapy is a stand up booth ))))) I'm beyond aggravated and this should have never happened Also no one ever showed us how either...