Rally's — Restaurant in Arnold Township

Restaurant made a mistake and accidentally left off two of my burgers from a big order. No big deal, mistakes happen. It's how you deal with them that defines you. I didn't get around to calling about it until two days later, and I figured they would tell me no. I was fortunate that the manager I talked to happened to be the manager on duty that day. If anyone from corporate is reading this, unfortunately, I never did get her name, but it was whoever was managing at 11 AM on the mornings of September 28th and September 30th. Not only did she make sure to write my name down, but she even offered me extra for the inconvenience, AND when I came back through earlier this week, she remembered me on her own and asked if I got my free burgers (I had come in to redeem them late at night earlier in the week). Also, I often come through and order a LOT of mushroom n swiss burgers, as they are the only mushroom n swiss burgers I've found that taste exactly like the ones that Hardees used to offer in the 90s before they were bought out by CKE, so everytime I order them, I feel like I'm reliving my childhood. Not only are the burgers made awesome every single time, but the crew is always friendly with me and never exasperated with the large order I often make. Best Rally's in the St. Louis area, in my...

Around 8pm this evening(9/20/23) I went to pick up my order. When I went to the pick up window I could see my order sitting on the counter getting cold (health code violation). I waited for 8 minutes for someone to come to the window. The girl from the drive through, brown hair, hoodie, between 16 and 20 years old I'd guess, no name tag or I'd call her out by name, came to the window and rudely said can I help you. I told her the name on my order, she sighed and said Oookay...and closed the window, walked past my order, back to the drive through. I stood there for another 10 minutes waiting for my order, which at this point was already ice cold. A young man pulls into a parking spot, walks behind me to the side of the building and enters the kitchen. He was very nice and courteous. He got my order quickly and gave it to me, but that girl ruin my night and my food. I'll not be back to this location. Seems to me that when someone goes on break, another should fill their place, not make customers wait until they return. Not to mention, her customer service skills were severely lacking. If I was her manager I would have fired her. It doesn't seem like there would be any point in additional training. She wasn't doing her job and obviously didn't want...

Says email address is invalid. All I know is I'm not going back there because, I know that the lady in question treats the other employees badly and I don't support that. There's one good rallies in Arizona. So I'm super excited when I get here and there's one. I've been to this one before The same lady does the same thing every time. This occasion the young lady is taking my order she's doing fantastic then all the sudden this other person older lady jumps on the headset and pushes the other lady almost right out of the conversation That's not being a boss that's not being a manager. That's outright rude. Then for the second time I order a big Buford combo that I was dealing with with the first nice lady. Before bad attitude stepped in. That attitude for the second time when I ordered my big Buford combo should get a drink I had a strawberry shake for dessert she stiffs me on my drink , I just drove 2,100 plus miles I'm not in the mood to deal with a jerk being a bully to their employees or coworker ,that lady needs a new job not dealing with people ,The older lady needs a new job she's out right rude and mean it didn't stopping me from ever coming back...