McDonald's — Restaurant in Artesia

We drove into the City of Cerritos for a doctor's appointment. We stopped at this McDonald's since it was on our way. The drive-thru had a long line, so I decided to park and go inside. Staff behind the counter seen me walk in, and it one young Asian lady to come to take my order. I knew my order was being prepared, as another lady with glasses came to place the two coffee's I had ordered on the counter. She explained to me which coffee had what amount of creamer and sugar in each cup. Then, I observed this lady with the glasses getting my order pull two apple pies. I immediately told the lady with glasses if that was my order the pies pulled are not the pies I had ordered. I told her I had ordered two Strawberry and Cream Pies. Not two Apple Pies.The lady with the glasses told me, "We don't have those yet". As I asked, so you don't sell them??? Or, they have not been prepared to sell??? This lady with the glasses did not give me a response. I then asked the lady with the glasses to please call her Manager. She went to the back and came back with an older Latina woman. This woman asked me, "How can I help you???" I told her, I had ordered two Strawberry and Cream Pies. And, I did not receive them. They are on your menu. This woman tells me, they are not ready yet. She told me in a rude way, "If you want them it will take 12 minutes!" I then explained to her, she needs to properly train her order takers to notify a customer when an item on the menu is not ready to be served. And, how long it will take to prepare should the customer still be interested in ordering the item. The young Asian lady did not explain either one. The Manager just said, "I will talk to her".

The owner of this establishment needs to send the Manager to Manager Classes or, demote her from her position. McDonald's is 100% Customer Service. By this Manager's actions she is just there for a paycheck.

I asked her for her name, she said, "Julia". I then asked for the young Asian ladies name. She told me, "Jo or, Jones".

I mentioned to Julia, I would be writing a review. She looked at me with a blunt look and shrugged her shoulders.

So, here is the review, Julia, McDonald's Manager at the 176th Street and Pioneer...

During my visit to this McDonald's location at 7:30 PM on Tuesday, November 12, I encountered a situation that left me quite disheartened. Upon entering the dining room, I was met with a response from the crew that was both surprising and unwelcoming. It appears there was a misunderstanding regarding the dining room's operating hours, as there were no clear indications that it was closed. Unfortunately, the staff's reaction to this confusion was rather disconcerting.

They addressed me in a manner that felt condescending and inappropriate, making me feel like I had made a grave mistake. This interaction was not only uncomfortable but it continued even as I was leaving the premises. Such an experience makes me question the overall work culture during this specific shift, especially in light of the dining room's untidy state. This level of cleanliness, or lack thereof, raises concerns about the hygiene standards maintained in the kitchen as well.

I believe this incident reflects a broader issue that needs to be addressed by the management. Ensuring a welcoming and respectful environment for all customers, regardless of the situation, is crucial. Additionally, maintaining cleanliness is fundamental to customer confidence in the quality of service and food. I hope that by sharing my experience, it encourages a constructive review of staff training and operational protocols to enhance the overall customer experience at...

I normally wouldn't write complaints about this especially after working at a Mcdonald's for many years in the past, but there were just a few things that bothered me about this place. I came in and ordered my food, I had a free 10pc nugget coupon that came with the purchase of arch cards. It was from a different store (which was specified and it also happened to be a few days expired) but when it was shown to the cashier, it had to be taken to a manager, who then had to bring it to someone else (possibly the store manager) and waited for a few minutes until an answer was confirmed. I was told that the coupon could not be honored because it was only at a select location, and it was also expired. At first, I wanted to tell them that working at McDonald's we've been told to honor coupons from other stores before because people may not always go back to those individual stores, and even told to honor competitor coupons because it brings more business to our stores. But deciding not to bring all of that up, I picked up my food and left. When I opened my food, i counted my 10 pc and there were only 9 in the box...I don't know how that happens besides carelessness and lack of effort. Overall, I was pretty disappointed and probably won't come through this...