Papa Johns Pizza — Restaurant in Arvada

My sister and I ordered a pizza about two weeks ago. We waited till almost midnight for that pizza to arrive. We use the pizza location all the time. We love their pizza and their service. So I let the survey know that we were disappointed in the delivery time. This is the only time really that this is occurred to us.

However, my sister told me Saturday morning, she needs to go to the hospital. I said OK! In the time it took me to park my car she was no longer able to recognize me or herself or where she was. In a matter of days she succumb to some kind of crazy infection that they still don’t know what it was at Good Samaritan hospital. My sister is gone by Thursday.

I felt really weird ordering this pizza that I had a free coupon for due to the delivery time failure previously mentioned. The person that I ordered that pizza to enjoy together originally is no longer with me. ☹️

When the doorbell rang, the delivery man gave a wave at me. I did not give him my credit card info or a tip. Lightning quick he waved in a very dignified manner. Not only the replaced pizza but 4 orders of wings and a soda.

I am touched beyond belief. Thank you so much. My sister and I lived together and now that she left me, I have to move from the home we live in. In such a distressing state, not even a week old, you and your company have demonstrated such a dignified personna. I thought those days were long gone.

Thank you. Thank you, so much for myself and for Maryann. She loved me dearly. 62 years old and all shared in...

Had an extremely disappointing experience this evening. Ordered a pizza at 6pm for delivery. I was told it would take 50mins. At 7pm I got a call that the delivery was canceled due to the snow, but that I could still come in to pick it up. I totally appreciate that they aren't putting their delivery drivers on the road, so I agreed to come pick it up. Well, turns out, the pizza hadn't even been started. I was told to wait about 30mins before arriving. So I waited until about 7:20pm when I got an email my order was cancelled entirely. Called to see what happened and they told me that they did cancel the order and my pizza had not been made. I was reassured that I could still get the pizza for carry out and that it would be ready in ten minutes. I wait ten minutes before leaving, drive over, and the pizza is still not made! I wait in the lobby for a while and over hear the staff yelling at each other. In the end I got a pizza and was given half off, but it was 8pm before I walked out of the store. It took two hours for one pizza to be made. Then I got to listen to two employees argue over not wanting to work. Im very sad that this situation played out...

This place only has 3 stars for a reason… I placed an online order and I received an email that they cancelled my order. When I called and asked why, the guy at the store just said “we aren’t taking orders right now”. He said they were too busy and I can place it in an hour if I want. There was no reason this needed to be cancelled just to make me redo everything in an hour. My account was charged when I placed the order, I got a notification that it would be refunded but that takes days, just to place another order in an hour that will again be taken out of my bank account. We would have been happy to wait and pick up the order in an hour.. The man on the phone was very unprofessional and would not give me his name. I had to ask the same questions multiple times before being given a straight answer instead of short, annoyed, one worded answers. I get places are busy and short staffed, but to refuse us business and cancel our order instead of just updating the time when the order is going to be ready was a first for me. We have eaten papa johns for years but will be very hesitant to place an order at this...