Ok. Now to be honest we come here weekly. I spend around $190 to $230 a trip. Nick or Geraldo is usually our bartender. I always get a steak and my wife's favorite meal and restaurant is this place. My wife gets shrimp scampi every week and it is always awesome. Potato skins and shrimp cocktail for appetizer is the bomb. But tonight was so bad we will not return and even made my wife get teary eyed talking to the manager about the experience. I ordered the new York strip and lobster tail with bake potato just butter. I told the waitress I wanted lobster cooked well because I hate raw lobster. My plate came out and lobster was barely done. My steak was well done but I noticed it was not same steak as usual. I know well done is tougher and that's how I like it for 36 years. This steak was like eating a beef jerky packet from slim Jim!!! Plastic tasting. Sent lobster back to cook longer. 2 minutes later no joke brought it back out with butter over it and looked the same, clear and raw. Said no way. So they said they would cook another one. 45 minutes later I get lobster and it's barely done!!!!! My steak at this point is cold as heck so wouldn't go good together at this point. Always thought grey haired manger was a nice lady and always have her compliments changed our minds tonight. She act like she didn't give 2 shi**. I was shocked and wife couldn't believe she acted uncaring and even got teary eyed. $1100 a month on this place.... Just lost that. 40 day aged steak?? False. A 28 day aged steak well done will almost fall apart, this steak was a plastic or hard rubber. Hate to not go here again. Sad. I also know that manger will post that they only guarantee juicy steak at rare or medium raw but as I stated!!!! I come here weekly, get well done steaks and are great. This steak was a piece of work, not aged at all. Show me proof certificate that it was aged. Look at previous reviews and see how steaks are so tough not aged. And all they offer at most is a desert! Just wanted to say this before their generic response that seems a Little rude to me also to the reviewer.