Not customer friendly and defying Governor's orders. We ordered a pound of barbecue, sauce (you have to buy it separately), and hush puppies for $23. We would have ordered our sides there (potato salad, beans, slaw) but we'll get to that. So we ordered on Saturday since they were closed on Sunday but the meal was for Mother's Day.
When we picked it up, we noticed they had a meal deal of a pound of barbecue, sauce, potato salad, slaw, beans and hush puppies (6 fewer than we ordered) for $24.99. They never menntioned this when I placed the order and didn't ask if I'd like to add the sides and pay for the extra hush puppies either.
So we had Mother's Day lunch and discovered we didn't get all our hush puppies. We called on Monday. They laughed at us for calling about a missing hush puppy. You best believe they wouldn't be laughing if I hadn't paid them everything. So they told us next time we were out we could come get "one."
So today, we are running errands and go to resolve the issue, intending to ask about why the meal deal was never mentioned or offered also. After waiting forever for the cashier to not be busy, we asked to speak to someone else. Lamont was also bemused that we returned over being shorted a hush puppy. (I paid for it and clearly I wanted to eat it. Can't you just appreciate that I like your damn hush puppies enough to even come back???) He was pretty rude about the whole thing so I didn't bother asking about the whole damn meal I could have received for $2 more). He gave me 3 whopping hush puppies.
On top of this, the Governor issued an executive order that restaurants can only be open for curbside or takeout. This establishment is having people COME INSIDE to place their order and SIT INSIDE TO WAIT FOR IT!!! This is not what the Governor intended and they will be reported.
Been doing business with them for over 40 years, but...
Read moreI am leaving a 2 Star review mostly due to service. Came in ordered our food...the employees aren't very welcoming. They seem to rush you through ordering which is difficult for someone who hasn't been here.
The food is fine. I do wish we had more options when it came to sauces tho.
My biggest complaint about the lack of customer service comes from what I witnessed while there. A lady came in with her 2 kids and, who I would assume, is her mother. They ordered their food and one of the kids got a water (which comes in a small cup). The mother of the children handed her son her cup (regular drink) while she made another drink.
The cashier immediately started yelling towards them saying "the small cup is water only, you can not get anything else but water!"
The small water cup was empty! It hadn't even been used yet! The employees/cashier made the biggest scene, especially when the mother defended herself and child. They were very disrespectful to her and her family and didn't even apologize after they saw that the water cup was indeed empty. Instead, they threatened to call the police on her and when she asked for a refund, they tried to refuse.
I do not think I...
Read moreUSED TO BE a great place, cheap and tasty (ironic that they put their old menu on the wall) The food is not good I had a hot dog and the chili was like a meatball gobbed on and tasteless and the bun was stale and hard as a rock. The BBQ here is a joke of the locals because they don't even make it there anymore it's shipped in from somewhere. Nothing at all like what it used to be, MANY OTHER REALLY GOOD BBQ PLACES around way better than this, unless you want to pay over $10.00 for food that isn't that good, do a little research and find the real good BBQ and Hot Dog joints that don't rip you off. Drinks are a real rip off just to use an example of how they gouge you WATER IS FIFTY CENTS in a 15 cent Styrofoam cup!!!!! Lived in WNC for 50 years and they used to be great 30 years ago, but now a place for rich folk to waste there money. Nostalgia on the walls is nice.... stop in and see it just don't buy anything....BAD FOOD for WAY TOO much money. Sheetz has 100 percent better Hot Dogs, for half the price of there's. DO NOT FALL FOR THE FAKE 5 STAR REVIEWS...
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