McDonald's — Restaurant in Asheville

Following is the feedback I submitted to the McDonald's web site regarding my experience at this location.

Sir or Madam:

We found the dining room, restrooms, and especially the children's playground at this location to be extremely dirty.

At the time of our visit, trash was all over the dining room floors and empty tables. The considerable amount of business during this time of day can explain the state of this area to some extent, but it looked like it had been some time since someone had attempted to pick up in there. An extra employee to dedicated to the dining room during lunch would help.

There could be no excuse for the men's restroom. It was disgusting. There was feces on the back of the toilet. The floor had not been mopped in some time, and the sinks were in need of cleaning. Hourly checks (which I'm guessing is the company standard) would probably have prevented the men's restroom from reaching this state.

The children's playground had serving trays, discarded paper trash, and uneaten food items underneath its main stairwell. The interior surfaces of the playground were stained from the accumulation of dirt over what had to be months of neglect. The playground should be closed immediately for as long as it takes to professionally clean it.

My family and I will not return to this restaurant.

Sincerely,

Josh Perkey

Following is the response from McDonald's...

Hello Josh:

I want to thank you for taking the time to share your recent experience at the McDonald's in Asheville, NC with me. Your feedback is very important to us as it allows us to better understand how we can improve our service to you.

I am sorry for the lack of cleanliness you observed. Please be assured that we want to provide you with an exceptional experience every time you visit us. From your email, it is clear we did not meet your expectations. Again, I am truly sorry we disappointed you.

I want you to know that I have already taken action on your feedback. After reading your email, I immediately shared the information you brought to our attention with the local franchise owner of the restaurant you visited. Additionally, customer feedback is reviewed with our regional McDonald's consultants as part of our ongoing commitment to improving our restaurants' operations.

Again, Josh, thank you for sharing your feedback. We appreciate your business and we hope to have the pleasure of serving you soon.

Sarah McDonald's Customer Response...

I rated them a one because I couldn't go any lower than a 1 this is absolutely the worst service I have ever had at any McDonald's the quarter pound cheeseburger we ordered was literally ice cold took it back and got another one that was cold we also ask for catch up the manager handed as catch up and said something has spilled all over it and they're all sticky we asked her if there was not something to wipe off the packets she told us we would have to wait we had also asked for salt which we never got until I ask someone else her response was we've already given you all the salt we have we have no more I then told her they had not given us any salt so she reached in and got the saw and literally threw it at me part of it landed in my hand part of it landed on the counter they should all be totally fired we also told them the diet coke was out we had a diabetic with us who had to have the diet did they change it out absolutely not so we paid for something that we could not even get if the corporate office is looking at these reviews I suggest you go in and do a complete overhaul the only guy that was worth anything there was the young guy that was trying his best to please hot-tempered customers so my rating of this one is below 1 it doesn't even get a star as far as I'm concerned horrible horrible horrible service don't stop here cuz your food won't be hot and the service will be the worst you got. Oh we had to get wet napkins to wash off ketchup packets before we could even use them. And Flies on counter where stuff spilled and dried to it. Nasty...

The cooks are doing great! The floor supervisor and manager on duty not so much. Name tag said Kim, Floor Supervisor and she had the worst attitude I have ever encountered in customer service. Restaurant full of people and nobody can decide whether to tell her about herself or just laugh at her. The man in front of me ordered his food and she pushed the wrong button and he nicely told her it wasnt correct so she responds with "you people" and a horrible attitude. He is not even out of the way when she tells me "well step up here and order". I was only maybe a foot or 2 behind the man and was politely waiting. Then she asks me "what do you want" so I ignore her and order my food also ignoring all her huffing and grunting like a hog ready for dinner. She rolls her eyes when I show her my code on my phone from the app which is fine with me as long as she does what she is paid to do and puts the code in. She hollered at a small family at the kiosk and told them to "just get up here and order, come on". People were watching appalled and some laughing and talking about how it was like being horribly punked and wondering if it was being filmed as a practical joke. Rudest customer service ever. The manager ignored it all. A lady had ordered at the kiosk and the staff refused to take her food to her table and instead just kept yelling at the woman to come and get it causing her to lose her table. They were slow...