Subway — Restaurant in Asheville

Placed a very simple order through the subway app, when it was delivered I realized the order was not correct. Chips I didn’t order came and were charged to my card, and both sandwiches were incorrect: missing ranch on a chicken bacon ranch, missing oil and Vinegar, cheese and tomato from the second sub. I tried to report the mistake in the app and possibly get a refund or new order, but the app doesn’t have an option to report the order. After discovering that, I decided to call the restaurant and ask how to go about how they could help me. I called the location and asked very politely to speak to a manager, to which the person on the phone replied “this is the manager” in a completely rude tone, already annoyed before even hearing what I had to say. I ignored this and moved on explaining my issues with the order and that the app was not giving me the option to report it or cancel. She told me the only way to do this was through the app and that I need to check again. After checking again, I told her there is not option for this, and that is when I was then berated over the phone and told this issue was not hers or the stores responsibility to resolve. She also then tried to blame the doordasher who delivered the order as well who, as far as I’m aware, didn’t make the subs I ordered. I said “okay, well is there a cooperate number or customer service number you can give me, or the contact for your manager?”, she snapped at me and told me she was unable to provide that “private info” to customers. She refused to give me the number/email. I asked her for her name (as she claims to be the manager at this location) and I was hung up on. I tried to call back 4 times, and each time the call was picked up and hung up on again.

I am pursuing a complaint with the Better Business Bureau as I was fraudulently charged items I did not order and then was denied resolution with a manager at...

If I could rate my experience below a one star rating, I most definitely would. I called this Subway location in regards to placing a bulk order for a collegiate athletics team, with a planned pick up time scheduled in a three hour time frame. Upon calling, I immediately received a negative perception about my request from the employee who answered the phone. She was not friendly or courteous towards me, the “valued” customer. When I asked if it would be easier to email my bulk order, she stated she didn’t have access to a computer (which is rather hard to believe being that businesses in our society today perform many different operations and functions through technology). She then proceeded to tell me that she DIDN’T HAVE TIME to complete my order. Caught completely off guard by such a comment, I abruptly hung up the phone.

Our team regularly utilizes Subway’s convenient food products and customer service on travel days. However, this negative experience has driven us to take our business to a rival company. I called this company and they gladly took our order via email, and thanked us for our business. Since Subway “didn’t have time to take our order” we took our money elsewhere. If you don’t have time to serve the customer, I assume you don’t have time to earn revenue and turn a profit - business...

For sure don't order online to have it delivered. Your order will be wrong (twice in one week), and when you call they will blame the delivery driver for your order being wrong, and when you tell them it's not the drivers fault it's theirs they will blame being busy, and they will hang up on you. When you drive in you will see nobody in the store but 1 person and employees hanging out at booths. When you ask which one is Candice and ask her for a refund due to the treatment you received from her and your order being wrong twice in 2 weeks, you will get cussed, walked away from twice, told to call tunnel rd, and when you lay your wrong sandwich down to walk out to get your phone, Candice will throw it away and then refuse food or refund, and when you argue she will throw you out and ban you. Go to the one on Leicester Hwy, you might get treated better and actually get your food. Horrible horrible, and yes I'm waiting to hear from corporate...