Jersey Mike's Subs — Restaurant in Ashwaubenon

I visited the restaurant to get sandwiches for myself, my very young children (ages 2 and 16 months), and my mother. My experience going through the order line was fine. After receiving my food I immediately went home and started eating. When I took a bite into my sub, it was very crunchy-did not quite taste right. I kept eating it as I was really hungry, but kept chewing on something very crunchy. I spit out part of the sub and found a piece of metal in my sandwich - a little larger than a staple. The situation was handed very inappropriately. I called the restaurant immediately to alert them of what happened. When the associate picked up the phone she stated that they were busy and I would need to call back later. She did not write down my name or phone number or provide me any time frame that I should contact them back. I understand that the restaurant is busy and as a health worker, I understand the challenges that arise from being short-staffed but this is unacceptable. I truly believe that if I didn’t make the decision to show up at the restaurant to confront them of the incident, it would’ve just been brushed under the rug. Upon arriving, I was greeted by the order taker (Lee Ann). I asked to speak to a manger about the metal I found in my sandwich. Brady (the manager) came over to me. I stated what I found in my sandwich and he just offered to remake my sandwich or issue me a refund. I told him that I didn’t want to remake my sandwich and that I wanted to file a complaint. Brady states “We don’t do that here”. I stated that I will be contacting corporate to file a complaint, this is when Leann budded into the conversation and started arguing with me in front of a full restaurant. Leann aggressively shouted at me “He’s offering to remake your sandwich and give you a refund! What else do you want? Mistakes happen”. I explained to her I understand mistakes happen but this is a big mistake as I ate half of my sandwich already so it was very likely that I could’ve swallowed some metal and that I ordered sandwiches for my children as well…First of all, I was addressing the manager, why did she feel it would be appropriate to step in and yell at me when we’re trying to come to a resolution? Also, if the restaurant is so busy, why would you stop what you’re doing to argue with me when there is literally a line full of people waiting? Completely inappropriate and unprofessional. Brady states he needs to “clear all these people out” and then he would help me. He takes a look at the sandwich and the piece of metal and stated he would inform his manager about it and issues me a refund, he states “You can go about this however you want”. I felt the situation was handled very poorly-there was almost complete disregard for my concern and Leann was very hostile towards me. I will not be returning to...

A fine shop! Brady runs a clean, tight ship. The employees he oversees are competent, caring, and most of all, CLEAN. Such an immaculate prep station! I was very impressed.

My wife and I were treated to prompt, friendly service in the small but very well kept Green Bay location. They were understanding when we inquired about items on the menu, and were very friendly.

The food is good! Being a bigger guy, I only get the Giant sized subs, and they're the perfect size. The meat is freshly prepared to order, grilled to perfection if you need it, and the bread is fantastic. I have no problem driving 30 minutes from Appleton to come and visit my favorite sandwich shop.

My reason behind the lack of a 5th star is price. Its rough that 2 subs and 2 drinks breaks $30, and as a rule I cannot abide by such. I know the cost goes to training, wages, and all that amazing fresh sandwich business. I understand, but I cant bend it. Sorry fellas.

EDIT: Yknow what? They're worth...

Called in an order thinking it would be busy, and it was, walked up to the counter to pick up my order and the young man behind the cashier counter completely ignored me AFTER acknowledging that the sign above my head was correct; pick up for online and phone orders. Since he was ignoring me I decided to stand in the long line to pick up and pay for my food... got to the counter where the staff member asked what I would like to order to which I indicated I'd called in an order and he pointed to the cashier, where I'd originally gone when I first arrived, and intimated I didn't need to stand in line to pick up a call ahead order... seriously??? I know it's a new store, and I work in the service industry myself as a manager, so I can appreciate how wrinkles like this will arise and be worked out but to be overtly ignored is ridiculous regardless of circumstance. At this point I am unsure if I'll go back... the sub was ok and overall the staff was...