Best Buy — Local services in Ashwaubenon

Best Buy is THE worst. I don't complain. Ever. We wanted to support best buy with our new kitchen appliances purchase because the staff has always been friendly for our smaller purchases. They had earned our trust. What a mistake. We changed our intended purchase from what we wanted to what was available and pulled the trigger in May. Our first scheduled install was a few weeks later. No one showed up. No one called. We waited all day. I spent an hour on the phone with support. I then had to go in to the store to find out that someone had been exposed to covid. I very much appreciate the extra care of not showing up. A call would have been nice though. We got it rescheduled another two weeks out and again no one showed up and no one called. Then we find out that what we ordered wasn't actually available and was back ordered. Each of the other 3 appliances had atleast one no call no show. I spent hours on the phone, and hours in the store making sure that they had what I'd ordered and that they would show up. Why am I, the customer, having to set up the logistics of ensuring my order is in the store and that someone will deliver it? Each time an order no called no showed was wasted time off and arrangements made for our dog to be elsewhere. Fast forward 5 months, our dishwasher is finally in-store. Again I get the dreaded automated call that I need to reschedule my appointment. I go into the store, the manager finds the dishwasher in the back of the store, and we get it rescheduled. Less than an hour later I'm getting another reschedule call. I'm back in the store the next day with another manager. We spend time on the phone with Best Buy IT support and they determine that my original order had too many moving parts and that this last piece should be split onto its own order. A very delicate dance ensued where the manager closed my first order, allocated my dishwasher onto my new order, and the back shop guy took it out of the pick list and updated the paperwork. Again a separate manager had gone to the back and laid his hands on my dishwasher. We scheduled my install appointment for the first available date which was another three weeks. The DAY before the scheduled appointment, after the automated system AND the installer had confirmed delivery I get the reschedule call. I verify with the installer he's still a go. I call Best Buy back, and the gentleman on the other end tells me there is no dishwasher available and that it is again back ordered. Into the store I go for another hour while managers search the dock for a dishwasher that had disappeared. I'm still waiting. Ive maintained my composure because the people at Best Buy stores are great and none of these struggles are their fault. Best Buy's systems are letting them down. The phone lines can't contact local facilities. You can't call a local facility. There is no transparency to their system. Their automated calls will contradict themselves within hours of each other. This all sums up 7 months of frustration, alot of wasted time, vacation, and money, 13 trips to the store, and I'm still washing my dishes by-hand. I recomend going elsewhere for appliances....

REF: BEST BUY On-Line *** BEWARE the use of BEST gift cards ONLINEResulting in an Unexpected and Unauthorized additional draw from our Credit CardAlso, Corporate is routing ALL phone calls to their Call Centers - You cannot directly call your local store. Resulting wait times can exceed 45 minutes (as long as we waited before hanging up due to no answer We just placed on online order for 2 air filter units. We attempted to use 9 $25 Gift Cards given us by GO-365. 8 appeared to work with one being rejected outright. The anticipated small leftover balance was paid via our Credit Card (around $50). We were later notified that BEST had a problem with our Credit Card, which resulted in the order being cancelled. For what it is worth; the Credit Card worked for in-person purchases at two other businesses before and after this order was placed. We have no idea why it did not work for BEST. We attempted to re-place the order. The running total tally in our cart indicated that the 8 prior-working Gift Cards were being applied to the balance. We submitted the order, again anticipating a small amount being charged to our Credit Card. When we got the sale confirmation, we saw that NONE of the Gift Cards were applied, and that the Full Balance of the order was now drawn from our Credit Card...not at all what we wanted, nor anticipated. We contacted BEST Chat. We were advised that it would take 15 days to get our Gift Cards valued again. When we asked for escalation if this was all our representative was authorized to do at this point, we were told, "I have checked with the supervisor and informed you this." After requesting further clarification, we were told, "I informed to the supervisor they will investigate on your concern." Upon asking further clarification, we were told that the supervisors would call us within 24 hours using the phone number listed to our billing information. Essentially, without asking permission, clarification or authorization, BEST's process took control of $200 of our money by drawing it out of our Credit Card without authorization. Had we known that the Gift Cards were not to be honored, we most likely would have attached our order to another (BEST competitor) store that we were also ordering from. We consider this most unprofessional, and a boarder-line (if not actually) dishonest sale transaction. Unacceptable. Hoping for much better news within the...

There's two parts to this review. First of all, their PC department is a 5/5 for me. I always enjoy stopping in and taking a look at the computers when I stop to get a part for one of my electronics. The staff is super knowledgeable and friendly. I once stopped and talked to one of their staff members for 15 minutes just about computer components and the like. I will always go there for when I want to buy electronics.

Now for the negative part. The Geek Squad Autos department is a 0/5 for me. I stopped in earlier this year to get a new Remote Start system and a new radio put in my 1998 Buick Riviera. They insured is that it would be done correctly and quickly. We got a call the next day and they told us it was finished. I stopped at the store and picked my car up, only to see my steering wheel, which is leather, was all scratched up and rough. I dismissed this, as it's easy to scratch up and I'm sure I would have done the same thing. I then noticed the OBDII scanner port was still stuck up the bottom of my dash; they forgot to put it back when they put the dash back together. Annoying, but I fixed it myself. But finally, when night time came, I noticed that almost all the bulbs in my climate control unit were burnt out. Everything but "Temp Up" and "Fan Up/Down" were burnt out. When I took the car in, they were all working. I then called their department and explained to them the situation. This is the answer I got. "Yup, that's what happens with those older GM cars. The bulbs are so brittle, they just explode when you take the climate control out." I thought this was ridiculous. Older GM or not, what if the car was an older Camaro? These things aren't cheap to fix.. I now have to take out the climate control, pay $20 to ship it out to an out-of-state repair shop, pay them $65, then reinstall it when it arrives back. This could take a week or two, and going two weeks without A/C in this heat could be dangerous, and I certainly could not get it fixed when I first discovered it was broken, as the temps were -20 to -30 degrees over winter! Very frustrating.

I will never use their Geek Squad Autos department ever again, and I certainly will not recommend it to anyone else. I love the electronics portion of the store.. just not...