Starbucks — Restaurant in Athens

1 star because every time I go to the Starbucks in Kroger what I order and what I actually get aren’t the same. When I ask for the drink I want I get looked at like I have 2 heads, as if the barista has no idea what to do. Today I ordered something off the menu, figured that was easy enough. Apparently it wasn’t, I got the same confused look. I asked for a pink drink(which is suppose to have coconut milk in it. It flat out says that on the menu next to the drink) and the girl made what I’m guessing was a Strawberry Refresher? Best part is the girl even got the coconut milk out of the cooler and sat it on the counter, she just didn’t add it to the drink. I understand mistakes happen, but every time? It’s getting a little ridiculous. I always just take the drink because I’d feel bad to say something because there’s normally only one person working and they’re always busy. But at the same time, these drinks aren’t exactly cheap and it’s annoying to always get the wrong order. Don’t know what the issue is. Either they don’t know how to make the drinks, or they just don’t care. Regardless, it needs to be addressed...

The staff here is nice but the facilities suck big-time. Inside the Athens Kroger's, the ambience is a cross between post-wall Berlin and an empty NYC subway station. However, and on a brighter note, there are no rats.

One third of the available customer space is, on half of my visits, taken up by pallets of incoming cafe supplies waiting to be put away by the harried, over-worked staffers. Another third of the seating area is often occupied by store employees on break, or off-shift. What space remains consists of spartan, spine correcting wooden chairs probably purchased from a nunnery in the gulag.

Hygiene here is something alien. Table tops are typically littered or at least hold crumbs and spills from one or more previous patrons. COVID precautions are a thing of the past; established sanitation practices apparently a thing of the past century.

It's a shame about this place, really. The space here is quite adequate for a nice, comfy, bustling social environment. But management seems to treat the location merely as a coffee refueling station. I've seen many more inviting gas station...

Just went through with my roommate and got absolutely horrible service. Waited 15 minutes for an order, watched someone with a way more complicated order get his drinks before We did, when we had been there for ten minutes ordering a less complicated version of the same drink. Then after we had watched six customers get their beverages before we got ours, we asked the employee and she rudely responded they were working on it, asked the girl next to us what she ordered because they had forgotten, and proceeded to give us a drink a size smaller than we paid for. Horrible...