Captain D's — Restaurant in Atlanta

On August 13 th myself and my husband went to the Captain D's on Prince avenue. We ordered a 3 piece fish meal & a Deluxe seafood platter plus 5 shrimp for $ 1.99 When we got home . My husband noticed tht the stuff crab had a bad smell coming from them. I called and spoke to a manager by the name John. . He told me to write his name on the receipt & he would replace our whole meals. Then on 08/16 /2025. I received two phone calls from. Captain D's around 9:45 or 10:00 Sunday night. I called and asked why someone was calling my phone that late at night. John the manager said the only explanation he had was someone going through recent call logs to see who called the restaurant. I asked him does the establishment have a tendency of calling their customers this late at night and he told me no. I tried to redeem to redeem the food that John the manager at Captain D's on Prince avenue he told me this has been a week I can't redeem the food he promised to replace. Mind you there was no given time l had to come to get the food he promised to replace. I called this morning to speak to the store GM to whom I was told by John the store manager that will be there today the first time I called they hung up in my face and the second time I called back the young lady claims she didn't know when the GM would be there. That's okay because I have talked to my attorney . And I will be going to the better Business bureau. Do not go to the store they don't care about their customers. I Highly do not recommend this restaurant. We won't be returning. And have shared our experiences with this Captain D's...

Edit: I went to the website and put in a customer service ticket just before writing this review. The same one the owner asks me to go to in the reply. It's been over a week and I still haven't been contacted about getting a refund.

Terrible service and poorly managed. A restaurant full of people who can only bicker instead of getting the food right. I ordered online and still waited 20 minutes in the drive thru for them to tell me the food wasn't ready and to pull forward. There was already someone waiting and I told the cashier. She told me to pull to the front of the building and park, which I did. And waited even longer before going in and waiting even more before getting told they don't know how to do refunds. I just wanted my money back at that point. The cashier tried to claim she didn't tell me to pull forward but I asked her twice. I now have to call back in the morning and submit an online ticket on their website to get a refund. They still gave me the food, which was cold by then and had none of the sauces I requested. The fries, okra, and jalapeno poppers were...

They owe me a refund the lady told me to call at 3 for her to call the area manager to process my refund cause they gave the delivery drive 1 of my 4 meals instead of the entire order I called never got my refund and then they not answering the phone anymore a waste of my money never again!!! And yes I left my info on the contact form I even tried to order my food again on this time on Uber eats instead of the captain ds app but when I checked my app it said I cancelled the order which I didn’t. I really wanted my kids food. Now that’s over $60 captain ds from this location and the other one took from me. And I called like the young lady told me at the candler road location, she had me on hold for 16 mins and when I called back the phone went straight to voicemail this is terrible customer service at both I’ll never eat there again. And when I tried to call the Ralph David Location no one answered and Uber eats still haven’t gotten back.I even called corporate no one answered (I provided proof) so if they mess up your order don’t expect to...