Nails Inspo & Spa — Local services in Atlanta

I tried to find a new place to patronize and based on my location at the time I did a walk-in for a pedi and eyebrow arch. The older woman who did my brows did not speak any English, which WAS NOT a problem until we got to me trying to tell her of a few minor modifications I wanted on my brows. Linda, the owner, stepped in to say that if I wanted a deeper arch that the lady would have to take more off. I wouldn’t have had an issue with that and I thought we were going to resume until I saw the woman doing my brows proceeding to put away her kit. Confused!! When I asked what she was doing, Linda said that the woman did all that she could do w/in her capacity. I replied to Linda saying that she should’ve led with that 1st - at that point, Linda must’ve gotten offended. Wouldn’t it have been proper etiquette to establish this as PRELIMINARY information? Wouldn’t it seem like an ethical business practice to establish what the limitations of service are ahead of the service - instead communicating afterwards? I’ve never gotten this service done and not been able to communicate simple modifications. Because I saw Linda was “bothered”, after a few minutes I proceeded to try to further communicate with Linda to reach clarity. It went down hill from there. She started out with a lie, saying that she told me 1st that the lady couldn’t do more…but that’s NOT what she said 1st, which is she got the response she did. She should’ve led with that as soon as she opened her mouth, and actually that very important detail shouldve been communicated before the service started. The woman also either had an upcoming appointment or was about to leave so if she didn’t have time, that also couldve been communicated. I would’ve understood and waited. Linda proceeded to say “I don’t know why customers always try to….” So now you’re generalizing and lumping me into irrelevance. Then bc i had a headWrap on Linda tried to blame the service on temple tension, WHICH WAS NOT THE CASE. My headWrap was loose!! As we proceeded and after being rudely cut off in conversation, I STILL PAID for the brow service in full and decided to not get the pedi. The tech who checked me out said “you’re not wrong”!! Thank you sis for speaking up, even if it was just to me!! I don’t take kindly to being gaslit and communication not being an easy resolve for a customer experience. If I didn’t care or wasn’t trying to be humane about what I clearly saw was causing some confusion, I wouldn’t have re-initiated conversation with the owner to try to get to an elevated place of clarity. But what you’re not going to do is talk to me crazy or make it seem like the issue I’m having is something other than what it is. Bc of the neighborhood I can imagine that you might be used to averting aggressive customers… But don’t assume aggression, proceed to project, and then take the position to “check me”. Linda was extremely rude, combative and dismissive!!

I would think twice before you take the time to unnecessarily respond to this review with an emotional response. I would recommend taking pause for some critical thinking and objectivity. I took the the time to read your other 1star reviews and there seems to be a common thread on poor tone and perhaps the need for some professional development on how to better communicate with your customers. Good...

Very rude. Very disgusting. The young lady that answers the phones and has the working area right behind the register is incredibly rude and nasty.

I called @10:08am (as their site shares that they open @10am) I could not remember who did my pedicure last so I tried to describe the person to her. She was just too nasty and rude. “That person isn’t here anymore. We don’t take appointments, we’ll service you when you come in”. Mind you, the person I was describing was Ms. Mimi, who indeed, is working there. She was just so impatient and disrespectful that she didn’t take a moment to hear what I was saying.

No appointment is just fine but her tone, her audacity, etc. is the reason I will never come inside of this shop again. Mimi was so sweet and while I’ve only been once, my in growns are not the easiest so I make sure to tip her $20 for taking care of me.

The young lady on the phone said “I’m driving and I’m still answering the phone even though the shop is not opened”. Honey I called @10:08am… maybe they should also update their hours of operation.

They may be used to dealing with rude, argumentative, and disrespectful people, but I called with nothing but kindness and politeness. I am a business owner (full time entrepreneur) and I would absolutely never think of handling one of my customers like this. I’ve even witnessed her handle other people very nasty while I was in the salon.

She hung up the phone after I told her she was being rude and that I was just asking. I’m definitely offended and I’ve sent 4 people here after coming the first time. I won’t be feeding into this economy anymore and I will use my power as a consumer to put this review on every platform possible and discourage my network from coming in.

Please do better and be more tasteful. You are in the service industry. I would have rather no...

I come to this nail Salon for the cleanliness, professional customer service and relaxation. I have been coming to this location for 10yrs through 3 owners. Luckily for me Linda and Mimi (who I consider the best of both worlds) remain in this shop so I know I will get the best service. They are consistent veterans and I am very picky. I have no complaints. However, this shop is on the West End and I have witness some characters. New owner Linda knows how to deal with the pretentious ghetto females that come to this shop with flawless etiquette and poise. This is what keeps me coming back too. She lets the “Bomshaquita” type go on with their rants until they realize they are not getting matched energy and pay/leave. This is no dreamland area but once you walk in this shop you forget where you are. Period. I watched a lady (for lack of better words) come in with a turban and bright clothes start a funk over a $10 brow service. 🙄 after she says they look good!!!! After she realized no one in the shop, including customers, were no one her side about her complaint on the shaping, she proceeded to ask will it still be $10? Ha! Girl bye. This shop has regulars and I am one. I now get my lashes done here, they are good at this too!!! The only way I won’t come back is if Linda closes this shop. I would still try to find her. To those telling long drawn out lies on her or this establishment…find something to do. Like go get some money. 🤷🏽‍♀️ This is a business. Not a stage for your unmonetized performances. ✌🏽I said...