Smoothie King — Restaurant in Atlanta

If I could give zero stars I would! When did this location become so ghetto and unprofessional! These unprofessional lil girls in this store do not know what they are doing! Kayla and the other associate didn't get her name, but very unprofessional, rude, and distracted by things that are not important. Smoothie King will never have more than 2 maybe 3 associated at a time. Kayla was constantly telling customers they cannot order and flirting with a young man that was loitering in and out of the store! The other associate was talking smack to frustrated customers, along with constantly leaving while the line was extremely long and gossiping about the Manager Latoya! She should be here! along with other things that should not have been said in front of customers! I waited an Hour for a mango kale smoothie, which she finally gave to another customer. The customer asked, does this have whey? she resounded yes, but it was originally for me, and I didn't order whey! Then continued to have a nasty attitude and complain about customers! I then tell Kayla to give me a refund, it took an additional 20 mins after being ignored and more bad attitude! Being backed up and having long lines does not have anything to do with professionalism. This store is always busy, and I have never experienced what I experienced today! If you do not like your job, get another one! Waiting an hour for a smoothie and dealing with unprofessionalism, bad attitudes is unacceptable. Also, a dead cockroach was in front of the cash register! Ridiculous! I have been coming here, since Edgewood Plaza opened, I have never dealt what I did today on 07/17/2022. Please get better associates in this store! These 2 little girls are bringing...

I arrived to store on Nov 25, 22 at approximately 8:52 hrs and saw 3 female employees standing with their arms folded. 1 black female wearing glasses who refused to give her name said "were closed" I then stated but the door is stil opened and the door says 9p and it's 8:52. The same female looked at "Beth" who was said to be the shift leader whoi mmediately walked to the back instead of store in stead of taking on the leadership role and address my concern. I requested the name of the store manager however all 3 women refused my request. The black unnamed female with glasses said they were unable to make my order bcuz the register needed to be counted out prior to leaving. I informed her I have the smoothie king app and was planning paying through the app. I was still denied service. Finally Beth came from the back of store and offered no assistance and stood by her staffs decision to not make me a smoothie. I departed the store and sat in my car to write this complaint and I witness a man who entered the store AFTER me depart with 40oz smoothie which he claimed was an online order. At approx 9:12p I witnessed the female with glasses walk out the back door with approximately 3-4 smoothies in which she took to a black sedan. This type of behavior toward the public is unacceptable on all levels and I will be forwarding this complaint to yelp as well. Lastly smoothie king just lost my loyalty and business...

Although this is the closest location to me, I will drive wherever I need to because this is the worst location I have ever been to. First, they NEVER answer the phone. If you make your way to the location and inform them they say it’s probably because you called close to closing. It doesn’t matter when you call, a lot of the time they won’t be busy and they will still NOT ANSWER. Second, I have an allergy, I state this every single time I place an order anywhere I am receiving fresh juice or smoothies. This location and only this location has given me a smoothie with things I am allergic to, after confirming my allergy. I gave them a second chance after discussing this with a manager. Lastly, the customer service is horrendous. The employees seem young but even some of the older employees lack professionalism, courtesy, attentiveness, and speed. Considering smoothie king is such a large company I can sadly say this location is a huge disappointment and it’s very frustrating. If this location is closest to you I would advise you to make the effort to drive a...