Food was good and consistent as I've been to the Lenox location. Both locations are a bit chilly to me. Service is inconsistent. Lenox customer service from my experience was better. The staff was more attentive. I set a reservation for 2 at midtown, was seated at the smallest table there, so I asked to be seated in a booth as there were 4 open. The lady at the front said she'll go check if I can move but they're typically saved for reservations ( I had a reservation, although it was only for 2). I knew I was going to order a large amount of food as I like to try multiple things. For 2 people I ordered shrimp + grits, catfish + grits, alacarte lobster cake, 1/2 order of fruity pebble French toast, 1/2 order of strawberry shortcake French toast, a waffle, order of chicken sausage and a side of extra grits because it's never enough in the shrimp and grits but always enough with the fish and grits. So the lady that said she'd check never followed up to at least say that she couldn't accomodate the change of seats, she walked by us multiple times then proceeded to do something with silverware. I proceed to ask the waiter could he followup about the switch because he obviously just took my order for what was enough for 4 people and had to have known it wasn't going to all fit on the smallest table in the restaurant. My friend I was with suggested I wait to see how they'd rectify the issue once all the food start coming out. We were then repeated to a 3 seater table by the window which was decent space wise but I know the plates are huge and I don't work there, so again I had to combine things due to space. Meanwhile, I'm still watching 4 booths remain empty (by the time I left, there were still 2 empty). What truly annoyed me was that a party of 2 came in and were seated at a booth when the smallest table in the restaurant that I was initially seated at remained empty. As for the atmosphere it was cold and I literally swatted gnats and a few flies the WHOLE TIME. I conversed with the table beside us over gnats as we both were swatting the whole time. I've never been to this location aside from today but I'll definitely stick to lenox.