This was truly a disappointing experience. I've been to locations in NYC and GA, and this is the worst customer service experience. My friends arrived before me (around 8:30pm), secured a table and placed orders for drinks and appetizers. I arrived at 8:55pm and 5 minutes later, a waiter came over and took my drink order. He asked if I wanted to order appetizers, and I politely told him that I wouldn't be ordering appetizers, but would look over the menu for my chicken entree order. We figured out what we wanted to order, and waited. And waited. We watched as the table of 3 next to us was provided 3 rounds of drinks (2 rounds of cocktails and 1 round of soju bombs) and food, a group of 7 attempted to be seated but left, and we were able to ease drop on the table behind us (it was a saucy convo and we couldn't help because we were just sitting there). The same waiter who took my drink order provided that table of 3 their orders and cleared the tables that surrounded our table. But at no point did he stop by to check on us. In fact, since I placed my drink order, no one came back to our table. Not even with my drink. We couldn't walk out because my friends had received their drinks and appetizers.

As we were figuring out our options, I started looking for somewhere else to dine. At that time, one of my friends got on her phone to call the restaurant while we were sitting. We watched as the waiter who took my drink order answered the phone. My friend explained that we wanted to speak with a manager because we had been sitting in the restaurant for an hour and no one had come to check on us or take our entree orders. She raised her hand and the waiter came over to our table. My friend explained in detail how we have been waiting an hour to place our entree order, receive my drink, water to be refilled, etc. and we had watched as he serviced everyone else and cleaned 2 tables near ours. He gave a disingenuous apology, stated that our table wasn't assigned to him, and went to get the waiter who was assigned our table. This didn't make any sense to us because he apparently had been servicing my friends prior to my arrival and the other waiter had only brought over their drinks. And how is that information relevant to us if he has been servicing us prior to that hour wait. He asked if I wanted my drink, and I politely declined. However, my friend wanted to speak with the manager but the waiter who was supposed to be serving us came over. The situation was explained again and he asked us why we didn't come get him and what did we want him to do. Why would we get him when he only brought the drinks? Also, it is their job to routinely check on their customers. My very vocal friend at this point said that she would like to speak with the manager and at this point they already ordered food that was provided should be comped. The owner finally came over, the situation was explained for a fourth time, and his response was "Ok well what do you want?" She expressed that the meal should be calm so that we could leave and he angrily told us to "Ok just leave then."

The entire experience was unprofessional, rude, and disheartening as the manager and waiters were entirely dismissive with no care in taking accountability for their lackluster and negligent customer service. Luckily for us the Greedy Bunch next door was able to accommodate us.