Jersey Mike's Subs — Restaurant in Attleboro

I placed a delivery order this evening on the Jersey Mike's app. When I got the text that my driver was approaching, I went out and sat on the front porch. No food showed up but I got a text that my food was delivered and it included a picture of some other house.

I immediately called the driver's phone number provided in the text, but he didn't speak any English and actually hung up on me.

So I called the restaurant, but the phone just rang and rang and then disconnected. Called a few more times and then decided to drive the 15 minutes to the restaurant. And I kept redialing their number the whole way there. Never once got answered live or even by voicemail.

I arrived at the store and gave a summary of the situation and asked for a refund. I was pleased when they immediately provided a refund, but only now (three hours later) noticed that it was not a full refund.

They DEDUCTED the tip I had included in the order from my refund. This adds incredible insult to the injury! So I am responsible to pay a tip to a driver who never showed up?

Oh, and their phone? Yeah, they had the ringer turned off. 🙄

Lastly, now that I have seen this restaurant in person, I won't be ordering from this location anymore. I'm a big fan of Jersey Mike's, but this store was filthy for a food service establishment. I can provide details if anyone...

Absolutely awful. They mess our order up every single time. Rude staff. Told me I can’t get a refund. We order the same exact thing every single week 3x a week. A regular 42 with no cheese A regular 17 with no cheese, no peppers. Every week they either come with cheese or peppers on my steak, We love the food but this jersey mikes can never get our order right. Blonde staff member spoke on phone, unprofessional, the first question should be “Would you like those subs remade” nope it was “uhhhhh i’m gonna put you on hold” . Clearly no one has ever worked in customer service, Then offered a refund, when i got here she was like “you can either take the subs or the money back” . No compensation for messing our food up for the 10th time in a row. Edit: after waiting 20 minutes for our subs, my 17 came with peppers on it. They remake it for a 3rd time, the employee drops it on the counter saying my name, no apology. Literally a waste...

I order Jersey Mike's all the time. Never had a problem til today. My BF and I ordered two regular sandwiches. His is fine. Mine is a sloppy disgusting wet mess. I always order it "Mike's way" so the vinegar and oil and mayo is expected. But they soaked my damn sandwich to the point that the bread fell apart as soon as I tried to pick it up! I couldn't eat it, it was that much of a mess. I'm so bummed. I was so hungry! I don't expect much from a sandwich shop. But it was a slow Monday after any lunch rush. This was just uncalled for. I wish I could add a picture cause it's so much worse then you're imagining. I feel like whoever made it lost control of the sauces and sent it out anyways. It's a puddle on the paper. Just.... Why?!?! Ya...