Auntie Anne's — Restaurant in Auburn

This review is for the Auntie Anne’s near Nordstrom Rack not the one near the food court. While I was waiting to order, I saw one of the employees put a cup full of pretzel bites for the manager (caucasian with ginger/brownish hair) with tongs which is correct sanitary wise. I then proceeded to see that same manager reach into the rest of the pretzel bites to grab more to add into his cup with his bare hands. No gloves, hand-washing, or even his mask covering his mouth and nose. He was handling money near the back computer and touching his computer & face prior to doing that and proceeded to do so even after grabbing that pretzel bite. The lady behind me was even in shock and asked me if I saw what happened. This is a serious cross contamination issue that needs to be taken care of even if it seems minor. Absolutely horrific and definitely doesn’t seem like the first time. Hopefully no one gets sick. The other employees are...

Stopped by Auntie Anne’s in the food court at Auburn Outlet Collection, and the experience was disappointing. I ordered one item, but they gave me something different. To me, good service means correcting the mistake and exchanging it for what I originally ordered. Of course, I’m being reasonable in that there’s no price difference. Unfortunately, that didn’t happen here. Being with my kids, who are picky about what they want, made this even more frustrating. It felt like there was no attempt to make the situation right, which left a poor impression overall. I had to get back in the long line and re-order what he wanted. Note to self, always check what’s in your bag before you walk away.

Efficient: No First-Time Friendliness: No Would I Return:...

If it was possible to give a big fat ZERO star rating I would, due to the absolutely atrocious and downright disgusting unprofessionalism that I received. Over 5 dollars for a soda at the fountain that only had sugar free options to choose from, and over cooked pretzels that were prepped poorly. On getting a refill for a drink I had to settle with baeed on limited options, the employee came up to us aggressively stating that we had to pay an $1 plus change for a refill that wasn't displayed on the menu or soda fountain. You would think over five dollars just for a soda would cover one refill. Make pretzels and your service to paying customers...