Jimmy John's — Restaurant in Auburn

Spent almost $60 on their food. Added 15% tip. Waited at home, watching the tracker for the "eat" portion to pop up. When it did, I went to my door: no food. Called up asking about it and was given attitude by the driver, who had "taken a picture" of the apartment door # (which there are multiple of the same number in my apartment complex--its important to look at the exterior building number). I asked if I was expected to swallow the cost of food, delivery fee, and tip--and was transferred to the manager who gave me the same information and told me that they delivered it and blamed it on someone stealing it (not potential tech issue with GPS or anything). Didn't apologize. Didn't offer a discount in future for the issue. Nothing. I will NEVER order from (or go to) this location again.

Update (10 minutes after phone call): Got the gut feeling they delivered it to the wrong building. Fiance found the order at building 3821 (NOT OUR BUILDING). Even if GPS takes you there, ya know how hard it is to physically double-check the building number? Not hard. Own up to the idea of human error, using tech as a TOOL, and admitting that you are capable of making mistakes even if it...

I try to do an online order at 5:30 and it said that they were not taking online orders… So I went head and called them around six thinking maybe they were too busy… I didn’t get an answer so I finally drove down around 615 and this is on a Sunday. And it looked like they were closed for some reason on Google it says that they close at seven and I’ve been trying to order from them since 4:30 PM. I think the hours need to be updated or something just an FYI be careful if you’re trying to order here on a Sunday usually Jimmy John’s is great and freaky fast as a say I just am a little confused on why I wasn’t able to order on a Sunday at all. I also tried to go in this afternoon and the building was closed I thought maybe they were just taking a break… Other than that still great Food and customer service is OK I just wish that their hours were updated which I know it’s not the employee’s fault. i just love JJ on a hot day 😩 please update...

Not freaky fast for me, and that seemed to be because I was a walk up. I was having my car worked on down the street, and walked over to get a bite. Due to Covid, I couldn't go in, but I could call for a pickup order. I let them know I was right outside, and was told they would bring it out to me. I paid over the phone. This was at 11:05, so right after they opened, no backup, occasional car in drive-thru. 25+ minutes later I had to call again to ask the status of my order. They brought it out immediately, but I got the feeling that I would have had it much MUCH sooner had I been in a car. Food was fine when I finally had it. But way to drop the ball, Jimmy John's, and to forget that walk ups pay just as much...