Smoothie King — Restaurant in Auburn

I have always enjoyed coming here, the smoothies are great and the staff is normally very pleasant. However this afternoon was a very different experience. One of the employees was extremely rude to both customers and to the woman she was supposed to be training. Stephanie is the woman who had only been working there for a few days and was constantly being mocked and berrated by her fellow employee. The rude employee was clearly stressed, which is understandable, we’ve all been there, but that does not give you the right to yell at another employee you’re supposed to be training in front of a group of customers. She spoke to her like she was a complete idiot and like she was a child. The woman clearly saw the displeased look on my face and gave me a very insincere apology with the whole “I’m not usually like this.” The mocking and disrespect continued until my friend kindly spoke up and asked her to please stop and leave trainee alone. The rude employee then proceeded to run to the back of the store leaving a room full of waiting customers. I will not be returning...

Closed today for catering had no sign on the drive-Through area had my wife sitting in line didn’t say anything on the intercom to let customers know So I called to talk to someone. I asked why they don’t have a sign up or let people know in the drive-through area. The guy I talk to was rude so I asked to speak to the manager. Just so happens that was the manager that I was talking to . Asked him to give me his name and he hung up the phone two times on me. It’s a shame people like that have a job in CUSTOMER SERVICE . So I called back and the kid I talk to said he’s the manager. I have his name but obviously will not put it in the review because he sounds like a 20 year old kid. Perfect example of why you shouldn’t have a 20 year old as your manager. I don’t leave reviews nor do I try get people in trouble at work but this kid was extremely rude and definitely shouldn’t be manager if he is. Would definitely like the Owner to reach out if at all...

Let me start by saying, I love smoothie king! While there are all these other “nutrition drink” places opening up all around us, I have stayed true to SK bc it’s honestly just better. With that said, I get so frustrated going to the South College Auburn location. In the last year they have become one of the slowest businesses I have ever seen. Absolutely no since of urgency exists in this place. And I know it is just the location but I also go to the Bent Creek location often and do have this same experience. Often times I will drive right past the South College location and go to Bent Creek instead just to avoid waiting so long in the drive thru. And yes, I’m using the drive thru instead of going in because I have an infant and don’t want to have to get him in and out of the car just to go inside and get a smoothie that I should just as easily be able to pick up...