Dunkin' — Restaurant in Augusta

If you know me you know, not only does America Run on Dunkin, however, So Do I! So much so, I have this fixation that whenever I am in a new area, I must experience their Dunkin. The real truth is I need my Dunkin fix, but we will go with that story.

As I was in Augusta for the day, I had to get my Dunkin before I hit the highway. This location was the closest to me so I kindly pulled up! The location has a tree at the corner so I almost missed it, however, their sign roped to the tree caught my attention. LoL!

Walking in, the location was very clean. As it is hot as hell outside I’m glad the A/C was on and set at a nice temperature that fit the bright ambiance of the store itself.

I decided to use the kiosk to place my order as I wanted to play with my flavor shots. Ha. The kiosk experience was super easy and quick and I was off to the counter.

Once at the counter, I asked if they could make my coffee in my “Dunkin” Tumbler. It was today when I learned this wasn’t a common ask in Augusta. Girl 1 asked Girl 2 clicks they who had to turn and ask Girl 3 who finally said yes. Bear in mind, when I purchased the mug from Dunkin in my area one of the main selling points was that since it was a Dunkin Tumbler, it could be used at any Dunkin to help save on waste. I loved the idea.

In any case, Girl 3 made it happen and all was well with my order. LoL.

The staff was super pleasant and all working on something. I was excited to see no one just standing around on their phones. We all know presentation is everything. Great job team.

Once my coffee was made I could instantly tell by the aroma that she understood the assignment and followed my order precisely. As soon as I took the first sip, my entire body said “ahhhhhhhhhhhhh!” Though the brew wasn’t fresh and was only a step above room temperature, the flavor was spot on and I could just let the sun heat it up for me. 😂😂😂😂😂😂😂😂

All in all, there’s nothing like a good cup of Dunkin ORIGINAL Blend!!!!...

Came to redeem my $3 Valentines Half dozen donuts. When trying to order the employees & Manager Matthew had no idea what coupon I was talking about, I know this because at the speaker she told me we would figure it out at the window, when I got to the window I heard them all talking about “they should have let us know about this coupon” While it took only a minute for them to figure it out on their screen, and then scan my app.. I was then handed a half dozen glazed donuts. I let the girl at the window know they’re supposed to be the Valentines Heart Donuts. So she took them back and let Matthew know in which I overheard him say “Well all she said was half a dozen donuts”. 1. That was very Rude Matthew. 2. As a Manager in food service myself I would have had a completely different approach. Why didn’t you come to the window yourself, and take a quick glance at the coupon I had visible on my phone? To give us both a better understanding on what donuts I was supposed to receive. Because I still only received two types of heart donuts, chocolate sprinkles & strawberry sprinkles & ALL 6 were crème filled.. when the advertisement shows some with NO sprinkles and some with Jelly filling … poorly trained staff on your marketing and current promotions. Poorly trained manager on customer service.

The donut baker could use a little more love on the donuts too. They are often hard, and no frosting/glaze. I never visit past 10AM and donuts shouldn’t be hard so early in the morning.

This isn’t all in all a bad review because I truly visit this Dunkin on a daily. My coffee is ALWAYS perfect and I really wish I could say the same about the customer service and donut quality.

My mother was a donut baker for dunkin when I was in grade school and she often would let me help her at work. Yes that meant my weekends I was up super early to make hot fresh donuts but it was a experience I won’t ever forget. Times were...

My husband came through to get my caramel craze latte, made a million dollar joke to the employee on the speaker, she sarcastically laughed, when he got to the window, he was like "you didn't laugh at my joke". Her response was "First, I didn't find it funny. Second, I'm not entitled to laugh at your joke". That maybe, but as a cashier, at a customer service establishment, you are required to provide great customer service to a customer who is literally putting money into the company, who is putting money into your paycheck, who is paying you to give great customer service. I normally don't make complaints because prior customers who has given a employee a hard time can flow to the next customer. There are 2 reasons I'm writing this complaint. First, as corny as the million dollar joke and no matter how many times you may hear it a day, there was/is no reason for being rude. Dad's say it to give you a smile. Second, I did not receive my lattee, I received your competitors coffee instead. My children and I made a Sunday thing to get coffee and food, I found my drink, through those Sunday visits. With the hours and the crazy that happens at my own quick service restaurant, those latte's made my day. Yes, everyday and sometimes 2x's a day you had my business. So, you got to Sunday to tell the septer nose ring girl that worked Tuesday early evening to straighten out her attitude. I'm throwing this in here as well, please clean and keep your...